Veronica G.

Nato/a il 28. April, 1995
Veronica G. headshot
Store Manager
Yves Rocher Italia
in Parma, Parma, Emilia-Romagna, Italia

10/2020 - 08/2022


- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximising profitability and setting/meeting sales targets, including motivating staff to do so ensuring compliance with health and safety legislation
- Preparing promotional materials and displays
liaising with head office.
Assistant Store Manager
Kiabi Belgique
in Région de Bruxelles-Capitale - Brussels Hoofdstedelijk Gewest, Belgio

05/2019 - 10/2019


- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations
- Evaluate employee performance and identify hiring and training needs
- Monitor retail operating costs, budgets and resources
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Act as our store’s representative and set an example for our staff.
Sales Floor Manager
Kiabi Italia
in Reggio nell'Emilia, Reggio nell'Emilia, Emilia-Romagna, Italia

07/2015 - 04/2019


- Analysing sales figures and forecasting future sales volumes to maximise profits
- Analysing and interpreting trends to facilitate planning
- Using software and programmes to record sales figures and effectively analyse data
- Managing staff including, interviewing and hiring new staff, conducting performance reviews, and providing on the job training
- Processing customer complaints, comments and feedback
- Maintaining market awareness and performing competitor analysis, and introducing new and innovative business processes to maintain a competitive advantage.
IED Istituto Europeo di Design Milano
Livello: Master

2019 - 2020


Fashion Product and Merchandising Manager

UNIMORE Università di Modena e Reggio Emilia
Livello: Laurea triennale

2014 - 2017


Marketing e Organizzazione d'Impresa

A1 - Principiante


C1 - Fluente


B2 - Intermedio avanzato


C2 - Madrelingua