I’m a dynamic and curious person always thriving to improve my knowledge and skills to enrich myself in life and work. I am always trying to see opportunities from multiple points of view to maximize employee satisfaction and unparalleled customer service. Focusing on training, developing, and leading by example has helped me manage flagship stores successfully in the company. I am currently looking for a position as Assistant Store Manager in the Retail field, where I can grow with that company and have a career opportunity.
11/2016 - in corso
Competenze:
Managing two retail stores in the city of Rome, working and reporting directly to the General Manager. Proven profit growth in both the revenue with constant monitoring KPI and focusing on staff development. - Hard Rock Cafe Rome (Center of Rome) - Hard Rock "The Rock Shop” (New Store Opening near the Vatican) * P&L Accountability and Budgeting process. * Employee Life Cycle with a team of about 20 staff. (Recruitment, selection, training, development & retention staff). * Setting goals and incentive plan to increase and exceed targets. * Organized retail inventories and stock control (Cost analysis). * Set action plans through monitoring and analysis of KPI. * Customer Service and post-sales service.2001 - in corso
Descrizione:
Languages and Cultures of Tourism and International CommerceC2 - Madrelingua
C2 - Madrelingua
C1 - Fluente
