Emanuele Annoni

Managing: Critical cases and Customers relationship
Mission: be the focal point for the Customer
Responsibilities:
Responsible for Customer service activities of highly complex capital equipment at customer sites.
I represent the company to the customer and assume accountability for customer satisfaction.
Assuring the operational quality of system equipment. Coordinates actions with customers to minimize
down time. Drafting of reports.
Provide support to Installation Engineers during the installation operations in order to facilitate the procedures.
I am in charge for spare parts management, and the liaison with the HQ to deal cases, escalations.

Managing: Critical cases and Customers relationship
Mission: Deepen the knowledge of all the Evatec equipment, forge good relationships with customers to become their technical reference [Italy and France]
Responsibilities:
Liaison for support the communications between the end Customers, Head Office and German colleagues
Procurement and creation of information, documents to support the Service organizations and further distribution and communication of the contents to the technicians
Documentation (action plans, service information, 8D reports, etc.)
Leadership/guidance during escalations
Support in the field and in the Head Office for all tasks that arise

Managing: Critical Equipment performance, OEM & Suppliers management
Mission: Ensure the best possible performance for critical equipment, i.e., single equipment or for the one with a maintenance contract subscribed with the OEM. Support the senior management in medium to long term planning. Coordinate and interact with the main external Service engineers' companies.
Responsibilities:
Maintenance plan control
Organization and management of the OEM service engineers' activities
KPIs validation, review and monitoring
Down event and long tool down management
Avoid down case reoccurrence
Escalation management
Short term corrective action verification and implementation
8D report validation
Final corrective action implementation and verification
Disaster recovery plan and ex post analysis [PDCA]
Company Steering committee member

Managing: except Finance and Admin, I oversaw the whole process.
Mission: Satisfy Customers demand on the entire national
Responsibilities:
Warehouse replenishment and inventory plan
Production planning
Service management
Quotations
Customer care
Non conform material & Cost of non compliance management
Trainer

Managing: Printed Circuit Board Suppliers quality performance and qualification, NPI
Mission: monitoring and improvement of the WW PCB Suppliers, scouting
Responsibilities:
Warehouse Quality receiving inspection coordinator
Supplier performance management
8D master
Stop production advisor
Non conform material management
Cost of non compliance management
Trainer

Managing: Customers care.
Mission: Satisfy Customers
Responsibilities: Service support