Marzia Mastrosimone

Administrative Assistant · Con Esperienza

Administrative Assistant, Customer Service, Adobe Photoshop, Microsoft Office, CRM, Process Optimization, Multilingual Communication

Disponibile in 15 giorni.

marzia601.ucv.online

Profilo Professionale

Administrative Assistant with over 2 years of experience in structured corporate environments, specialized in managing administrative tasks and supporting executive management. Proficient in coordinating complex schedules, planning business trips, and managing international travel. Skilled in using Adobe Photoshop, Microsoft Office, and CRM software. Holds certifications in Painting with Photoshop and Illustrator Essential. Fluent in English (C2) and Italian (Native).

Esperienza

Customer service support

Tiempornord

in Milan

Assisted customers via phone, email, and chat, providing timely and professional support. Resolved inquiries, complaints, and issues to ensure customer satisfaction. Processed orders, returns, and refunds while maintaining accurate records. Collaborated with internal teams to improve service efficiency and problem resolution. Maintained a high level of product knowledge to provide accurate information. Utilized CRM software to document customer interactions and track resolutions.

Administrative Assistant

C.M. Consulting S.r.l

in Sesto San Giovanni, Milan

Provided administrative support to the team. Managed correspondence, document filing, and organization of company documentation. Collaborated in the preparation of financial reports and project statements, including review and control of company expenses. Planned and managed corporate events and internal meetings, paying attention to logistical details and communication with participants. Oversaw company deadlines and managed communications between various departments, ensuring operational continuity and adherence to timelines.

Dealer Assistance and Support

Unitel Italia

in Italy, Remote

Managed customer requests through email and phone calls, providing attentive and targeted assistance while efficiently resolving issues. Handled multiple tasks simultaneously, including managing bookings and ensuring customer satisfaction. Collaborated with team members to ensure smooth daily operations. Managed inbound calls on behalf of a major telecommunications company. Handled support and assistance requests from dealers and agents. Monitored customer requests and updated information in company systems. Quickly understood customer needs to reduce waiting times. Analyzed service quality, identifying appropriate actions to enhance customer satisfaction.

Graphic Designer/Marketing Department

ID Technology Ltd

in Drogheda (IRELAND)

Role of responsibility in creating innovative graphic material for prestigious clients such as Bosch, Mitsubishi, AEG, and Zanussi. Presented project prototypes to clients, gathering feedback and making necessary modifications. Provided graphic support in creating documents and advertising materials that reflect the characteristics and values of client brands. Conducted photographic post-production for printing purposes. Created production files for printing. Developed coordinated branding for various types of brands while respecting client requirements.

Formazione

Accademia di Belle Arti di Brera

Livello: Bachelor’s Degree in “Visual Arts”

Lingue

Italiano

C2 - Madrelingua

Inglese

C2 - Madrelingua

Competenze

Competenze lavorative

Professional use of Adobe Photoshop, Illustrator, and InDesign, Professional use of the Microsoft Office suite (Word, Excel, PowerPoint), Basic use of internal management software

Altre competenze

Customer-oriented, Time management and organizational skills, Accuracy and attention to detail, Enthusiasm and passion, Problem solver, Team player

Altre informazioni

Piani per il futuro

I am motivated to further grow in a role that allows me to actively contribute to the company's success through my organizational skills, precision, and flexibility.

Dichiarazione di autorizzazione:

Autorizzo il trattamento dei miei dati personali presenti nel curriculum vitae ai sensi del Decreto Legislativo 30 giugno 2003, n. 196 e del GDPR (Regolamento UE 2016/679).

Contatta Marzia