Professional Profile
Technical Support Engineer with 7 years of experience in IT and industrial digital environments, currently working in the Siemens MOM/MES ecosystem (Opcenter, Connect MOM, CN4X).
Experienced in troubleshooting complex MES environments, supporting EMEA customers, and analyzing application, database, and infrastructure issues in mission-critical industrial systems.
Strong background in IT infrastructure (virtualization, networking, system administration) combined with solid SQL Server expertise and growing experience in system integration and industrial data flows.
Currently focused on expanding towards MES consulting, industrial connectivity (IoT) and production data analysis.
Experience
Ambassador
Alten Italia S.p.A.
01/2025 - in corso
Selected internally as Ambassador, acting as a point of reference for a group of approximately 25 colleagues.
Responsibilities:
- Act as a point of reference for a group of colleagues within the organization
- Organize regular meetings to gather feedback and identify potential issues
- Support clarification of internal processes and company procedures
- Facilitate communication between teams and contribute to continuous improvement initiatives
- Promote knowledge sharing and collaboration within the group
Technical support engineer
Alten Italia S.p.A.
03/2022 - in corso
Technical Support Engineer working for Siemens within the MOM/MES domain.
Responsibilities:
- Provide technical support across EMEA for Siemens MOM products, including Opcenter Execution Core, Electronics, and SemiSuite
- Analyze, troubleshoot, and debug complex application and system issues in customer environments
- Support system configuration, deployment validation, and environment analysis
- Collaborate with development and project teams to identify root causes and implement fixes
- Work with SQL Server and Oracle databases for data validation and issue analysis
IT technician
Star S.p.A.
03/2019 - 03/2022
For the company Star S.p.A., operating in the trade sector, I had the opportunity to work as an IT technician.
In detail, the tasks I performed were as follows:
- System integration (ERP <--> B2B & APP)
- Creation and configuration of virtual machines using Vsphere
- Backup management using Veeam
- Network equipment management (Firewall, Switch and Router)
- Management of approx. 100 users (AD, AVG Cloud Antivirus, Office 365)
- Help Desk: 2nd and 3rd level
- Spreadsheet (Microsoft Excel) and database (SSMS, Microsoft Access) programming in VBA and SQL
Education
IIS Italo Calvino
2012 - 2016
Among the subjects I have studied in greater depth are:
- Telecommunications
- Systems and Networks
- Technology and Design of IT and Telecommunications Systems
- Project management and business organisation
Languages
Italian
C2 - Madrelingua
English
B2 - Intermedio avanzato