IT Support Specialist
Senza Esperienza
Hilti
Sesto San Giovanni, Milano, Lombardia, Italia
Di persona
Stage / Tirocinio
IT, Software & Digital
Descrizione della Posizione Lavorativa
We are looking for an open-minded, communicative and technically capable IT Service Desk support specialist to strengthen our onsite team and provide competent advice to employees on a variety of IT topics.
Who we are: Hilti supplies advanced tools, technologies, software and services to the global construction industry. With a history of over 75 years and a presence in more than 120 countries, we combine pioneering products with strong service. Our organisation of around 30,000 people offers opportunities to take on new challenges and grow your career.
Role summary: You will support the IT team by assisting employees across the full spectrum of IT services — including hardware, the digital workplace, systems and applications, and equipment — and by following established processes to manage incidents and service requests throughout their lifecycle. You will be part of the Service Desk team.
We value candidates who show a thirst to learn, the courage to challenge the status quo and a continuous desire to improve both processes and themselves.
What we provide: You will have the necessary tools to deliver excellent results: a supporting team, training opportunities and access to a broad internal network. There are chances to prove yourself in roles with increasing responsibility and to grow professionally through constant contact with industry professionals.
Requirements
- IT diploma (an IT bachelor's degree or similar is a plus)
- Good knowledge of Italian and business fluent English (C1)
- Teamwork and resilience
- Hands-on experience with Windows 10, Active Directory, Microsoft Office / Office 365 and Skype for Business
- Familiarity with video conferencing and other audio/video equipment and technologies
Why apply: This position lets you demonstrate attention to detail and the ability to interpret data. If you have a service-oriented mindset, openness, teamwork spirit, courage and commitment, you'll fit well in our team. If you enjoy challenges, we look forward to your application.
Benefits
- Supportive team environment
- Training and development opportunities
- Exposure to a wide internal network and career growth possibilities