Concierge Intern
Junior / Apprendista
Four Seasons Hotel Firenze
Firenze, Toscana, Italia
Di persona
Stage / Tirocinio
Alberghi, Ristoranti, Bar, Collettività
Descrizione della Posizione Lavorativa
About Four Seasons: Four Seasons is driven by its people. Our team members worldwide craft exceptional experiences for guests, residents and partners through a commitment to luxury delivered with genuine warmth. We believe in recognizing familiar faces, welcoming new ones and treating everyone as we would wish to be treated. Our purpose is to create lasting impressions through true connection.
About the location: The hotel is an urban retreat set within historic surroundings. Guests can stroll the city’s largest private garden with statues, fountains and ancient trees, retire to suites with frescoes and original architecture, enjoy a Michelin-starred Italian restaurant and relax in a locally inspired spa in the cultural heart of Florence.
About the role
Four Seasons Hotel Firenze is looking for an enthusiastic Concierge Intern to join the team from September 2026 for a six-month full-time internship. The Concierge Intern will assist the Concierge team in anticipating and fulfilling a wide range of guest requests to ensure stays are seamless and memorable.
What you will do
- Deliver high-level hospitality in all guest interactions and accommodate special requests where possible.
- Assist guests with information about hotel services, opening hours, key personnel, in-house events and directions.
- Respond to guest requests accurately and promptly, making recommendations based on local knowledge and hotel practices.
- Inform Management promptly in case of guest complaints.
- Process incoming and outgoing packages, faxes, messages and mail accurately and in a timely manner.
- Be knowledgeable about city activities, restaurants, museums, attractions and maps to advise guests.
- Learn to use hotel software to record guest arrangements and ensure correct billing.
- Answer and direct internal and external calls in the absence of a Switchboard Operator.
- Support other Front Office tasks as required.
What you bring
- Passion for service and delivering genuine guest experiences.
- Attention to detail, strong interpersonal skills and a collaborative team approach.
- Reading, writing and spoken proficiency in Italian and English.
- Applicants must hold valid legal authorization to work in Italy at the time of application.
Schedule & Hours
Full-time internship. Position available from September 2026 for a six-month duration.
Benefits
- Monthly compensation in accordance with national internship regulations.
- Excellent training and development opportunities.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Complimentary dry cleaning for employee uniforms.
- Employee meals.