Guest Services Intern
Senza Esperienza

Descrizione della Posizione Lavorativa

About Four Seasons: Four Seasons is driven by its people and a commitment to exceptional luxury service delivered with genuine care. Team members work together to create memorable experiences for guests, residents and partners while fostering a world-class employee culture.

About the location: The Hotel is an urban retreat in Florence featuring the city’s largest private garden with statues, fountains and historic trees, frescoed suites and original architectural details. The property also offers a Michelin-starred Italian restaurant and a locally inspired Spa, all within walking distance of Florence’s cultural attractions.

About the role

The Guest Services Intern will join Four Seasons Hotel Firenze in a full-time internship starting in September 2026 for a six-month period. The intern will support the Guest Services team to ensure smooth, personalized and professional service to guests.

Key responsibilities

• Welcome guests and assist with arrivals and departures, including handling and delivering luggage to/from rooms.
• Support guest transportation logistics and run errands as requested.
• Maintain high standards of cleanliness in guest areas and the luggage storage room.
• Assist the Reception and Concierge teams and respond promptly to a variety of guest requests.
• Provide directions, recommendations and information about the city and its attractions.
• Support shoeshine service: collect shoes from rooms, clean and polish them, and return them to guests.
• Perform other Front Office tasks as needed to deliver a seamless guest experience.

Requirements

• Proficiency in Italian and English (reading, writing and oral).
• Valid driving license.
• Genuine passion for service and creating outstanding guest experiences.
• Attention to detail, strong interpersonal skills and a teamwork mindset.
• Applicants must hold legal authorization to work in Italy at the time of application.

Schedule and duration

Full-time internship. Position available from September 2026 for a six-month duration.

Benefits

• Monthly compensation in accordance with national internship regulations.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Employee meals.

Requisiti

Proficiency in Italian and English (reading, writing and speaking); valid driving license; legal authorization to work in Italy at time of application; passion for guest service, attention to detail and strong interpersonal/teamwork skills.