Front Desk Agent
Junior / Apprendista

Descrizione della Posizione Lavorativa

Job title: Front Desk Agent – Luxury 5-Star Hotel
Location: Venice (Venezia, VE, Italia)
Salary: €1600 gross per month
Job type: seasonal (until 31st of October)

We are seeking a guest-oriented Front Desk Agent to join the team of a luxury five-star hotel in Venice. In this role you will act as the first contact for discerning guests, delivering warm, professional and discreet service and contributing to a culture of excellence in hospitality.

Key Responsibilities

• Deliver a warm, personalized welcome at check-in and a smooth farewell at check-out.
• Manage guest reservations, room assignments and special requests with accuracy and attention to detail.
• Provide prompt, courteous and efficient responses to guest enquiries, including local recommendations and hotel services.
• Process payments, handle billing queries and keep accurate financial records.
• Collaborate with Housekeeping, Concierge and other departments to anticipate and meet guest needs.
• Maintain immaculate presentation standards at the front desk and in the lobby.
• Use the Property Management System (PMS) to update guest profiles, preferences and stay details.
• Handle guest concerns or complaints professionally and empathetically, focusing on resolution.
• Support the Front Office team to ensure operational efficiency and high guest satisfaction.

Candidate Profile

• Previous experience as a Front Desk Agent, Receptionist or Guest Services Associate in a hotel or high-end hospitality environment.
• Fluency in English and Italian; additional languages are a plus.
• Excellent interpersonal and communication skills and the ability to connect with guests and anticipate needs.
• Professional appearance, poise and calm demeanour under pressure.
• Strong organisational skills and ability to manage multiple tasks.
• Knowledge of Property Management Systems (PMS) and basic office software.
• Flexibility to work various shifts, including evenings, weekends and holidays.

How to apply

If you are passionate about creating exceptional guest experiences and thrive in a luxury environment, we would love to hear from you. Please submit your CV via the indicated link (Visualizzare la mail su trk.inmatch.com).

Benefits

• Accommodation (when available, in a shared unit)
• Meal during the shift
• Free shuttle to San Marco square

Requisiti

Precedente esperienza in ruolo analogo in hotel o struttura di alta gamma; fluente in inglese e italiano; conoscenza di PMS e software di base; aspetto professionale; capacità organizzative; disponibilità a turni (serate, weekend, festivi).