Descrizione della Posizione Lavorativa

Villa Igiea re-opened in May 2021 after an extensive refurbishment, blending contemporary design with its original Liberty spirit. The property offers 100 rooms and suites overlooking lush gardens and the Gulf of Palermo, a culinary offer led by Chef Fulvio Pierangelini, a dedicated wellness centre, a well-equipped fitness room and a sea-front swimming pool reserved for guests.

Main purpose: The Housekeeping Manager acts as an Ambassador of Excellence, demonstrating a strong commitment to quality and guest care. The role leads the housekeeping and laundry teams for the resort and the hotel's 20 private villas, ensuring compliance with service standards and sanitation protocols and overseeing the department budget.

Main duties & responsibilities:

• Manage the Housekeeping and Laundry departments, ensuring organised operations and effective guest service delivery in line with Rocco Forte and LQA standards.
• Supervise the team’s daily work, personally checking a sample of rooms, public areas and assigned back-of-house zones each day.
• Handle recruitment, development and performance appraisals for Housekeeping and Laundry staff and supervise staff rota planning.
• Develop personalised relationships with guests, attend to special housekeeping requests and share guest preferences with relevant departments.
• Be accountable for supplies, par-stock levels and equipment assigned to the department; organise team work to meet inventory and requisition deadlines.
• Maintain daily communication with the Maintenance department for routine maintenance requests and report structural or equipment improvements to the Room Division Manager to sustain housekeeping excellence.
• Lead the department to achieve financial, quality and people objectives and propose ideas to improve profit and service quality.
• Ensure compliance with health and safety regulations within the Housekeeping and Laundry departments.

We offer:

• Permanent contract according to C.C.N.L. Settore Turismo, Level 2; GAP: €42.000.
• Learning & development activities and career progression opportunities.
• After 6 months of service, the opportunity to stay in company hotels at a reduced rate (€35 per night), plus 50% discount at company bars and restaurants and 20% discount on spa treatments and Irene Forte products.
• Staff celebrations.

Competencies required:

• Managing team performance: sets high standards, coaches and takes corrective action to maintain consistently high service levels.
• Personal effectiveness: adapts interpersonal style to achieve high-quality results with different people and situations.
• Personal and team development: seeks and promotes learning opportunities to add value to departmental performance.
• Business awareness: understands how daily service delivery impacts departmental, hotel and company success.
• Service excellence: consistently delivers service that exceeds guest expectations.
• Technical skill: demonstrates the technical knowledge and abilities required to perform the role according to departmental SOPs.

Other requirements:

• High school diploma.
• Minimum 3 years of supervisory experience in housekeeping management (e.g., Executive Housekeeper or Housekeeping Director) in large resorts/hotels.
• Proven leadership, attention to detail and strong commitment to customer service.
• Fluent in Italian and English.
• Preferable evidence of continuous self-development (specialised courses, conferences or workshops).
• PC literate.

How to apply: Please submit your CV with full details and include consent to process personal data in accordance with local privacy laws (d.lgs. 196/03).

Benefits

• Permanent contract under national tourism collective agreement (Level 2) and stated GAP of €42.000.
• Training and career development opportunities.
• Reduced-rate stays in group hotels (from €35/night after six months), 50% F&B discount and 20% spa/product discounts.
• Company staff events and celebrations.

Requisiti

High school diploma; minimum 3+ years supervisory experience in housekeeping (Executive Housekeeper/Housekeeping Director) in large resorts/hotels; strong leadership, detail-oriented and guest-service focus; fluent Italian and English; preferable specialised training; PC literate. Include consent to process personal data (d.lgs. 196/03) with application.