Front Office Agent
Junior / Apprendista

Descrizione della Posizione Lavorativa

Kerten Hospitality (KH) is a full-service lifestyle hospitality operator that creates tailored destinations, lodging, experiences and communities while optimizing operations and pursuing profitability with a strong focus on sustainability. KH partners across Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness to build ecosystem-driven, community-centric destinations. The group has an expanding international development pipeline of over 55 lodging projects, representing more than 4,500 keys across the Middle East, Europe and North Africa.

KH’s approach is purpose-driven and rooted in ESG, locality, sustainability and innovation, guided by the values of Connection, Curation, Innovation and Leading the Way.

About the property: Colere 1600 by Cloud 7 is a mountain village property in the Italian Alps offering year-round appeal for outdoor activities such as skiing, hiking and climbing, as well as quiet retreats. The hotel features 28 rooms and suites blending comfort with contemporary alpine design, a wellness center, a lounge bar & ski area, an à la carte restaurant and self-service dining, combining adventure, wellness and Italian charm.

Location: Colere 1600 by Cloud 7 is located in Colere, in the Italian Alps. The property is approximately 55 km from Orio al Serio Airport (BGY) and about 160 km from Milan Malpensa Airport (MXP).

Key responsibilities

• Welcome guests warmly and ensure smooth check-in and check-out processes.
• Manage reservations, room assignments and billing accurately.
• Provide clear information about hotel services, facilities and local attractions.
• Respond promptly and professionally to guest requests, concerns and complaints.
• Coordinate with Housekeeping, Food & Beverage and other departments to meet guest needs.
• Follow front office procedures and standards for service, safety and compliance.
• Maintain accurate records of guest interactions and transactions in the PMS.
• Build positive relationships through attentive, personalized service.
• Use hotel systems and digital tools effectively to manage reservations and guest services.
• Share guest feedback and propose improvements to enhance service quality.
• Adapt quickly to guest needs and apply creative solutions in daily tasks.
• Represent KH values of hospitality and inclusivity in all interactions.

Experience & skills

• Diploma or degree in Hospitality, Tourism or related field (preferred).
• Previous front office, customer service or hospitality experience is an advantage.
• Knowledge of PMS and front office systems (e.g. Opera, Fidelio or similar) is a plus.
• Fluent in English and Italian.
• Strong communication and interpersonal skills; friendly and proactive attitude.
• Able to work under pressure with a guest-first mindset.
• Flexibility to work shifts, weekends and holidays.

Benefits

• Competitive compensation tailored to experience.
• Opportunities for career growth within a dynamic organization.
• An inclusive and collaborative working environment.
• Work with a team aligned to KH’s values of connection, innovation and curation.

Apply: CRAFT YOUR CAREER. - Kerten Hospitality

Requisiti

Diploma or degree in Hospitality/Tourism preferred; previous front office or customer service experience is an advantage; knowledge of PMS (Opera, Fidelio or similar) is a plus; fluent English and Italian; ability to work under pressure; flexibility to work shifts, weekends and holidays.