Front Desk Supervisor
Con Esperienza
Hilton Milan
Milano, Milano, Lombardia, Italia
Di persona
Contratto a tempo indeterminato
Hospitality
Descrizione della Posizione Lavorativa
Role overview
The Front Desk Supervisor is responsible for overseeing all front office functions that form guests' first impressions, including arrivals and departures, guest enquiries, concierge services and promoting on‑site offers.
Main duties and responsibilities
- Supervise front desk operations throughout your assigned shift to maintain consistently high standards.
- Ensure the shift team is up to date on hotel services, prices and special promotions, as well as any daily VIPs or events.
- Inform the team about special events or VIP guests present in the hotel on a given day.
- Monitor team members’ appearance, standards and performance, focusing on coaching and teamwork.
- Support revenue generation by encouraging up‑selling and following marketing initiatives.
- Respond promptly and fully to guest requests, questions and complaints.
- Maintain a professional and hospitable appearance and atmosphere at the front desk.
Requirements
- Previous experience in front office roles within hotels, leisure or retail.
- Good commercial awareness with proven sales or up‑selling capability.
- Calm and organized approach with the ability to prioritise and meet deadlines.
- Strong supervisory, interpersonal and communication skills.
- A genuine commitment to delivering high levels of guest service.
- Good knowledge of Italian and English.
- Beneficial: a relevant supervisory/management certificate, diploma or degree.
About Hilton
Hilton is a global leader in hospitality, operating a wide range of properties from luxury full‑service hotels to mid‑priced and extended‑stay brands. For almost a century the company has provided high quality accommodation, service and amenities to business and leisure travellers. Hilton’s vision to “fill the earth with the light and warmth of hospitality” drives the team to create memorable guest experiences every day.