Technical Success Manager
Senior
Witboost
Italia
Full Remote
Contratto a tempo indeterminato
Information Technology
Descrizione della Posizione Lavorativa
About the role
As a Technical Success Manager at Witboost you will lead the post-sale journey across Europe, covering installation, onboarding, production readiness and ongoing adoption. Witboost is an architecture-aware platform that integrates with customers' data ecosystems, and your role is to guide customers through setup and best practices so they reach production rapidly and confidently. Your main success metric is Time to First User — the elapsed time from contract signature to the first end-user operating in production — and your activities are focused on shortening that timeline while building long-term trust.
Key responsibilities
Drive and tailor installations of Witboost in customer environments, collaborating with platform teams to define deployment architecture and remove technical blockers.
Run onboarding and training sessions for platform engineers and stakeholders so they master the platform's concepts, templates, policies and features.
Accelerate value through Playground and MVP phases, creating internal champions by quickly demonstrating impact.
Own the Time to First User metric: remove friction and ensure all production prerequisites (templates, policies, RBAC, custom views, data contracts, access flows) are in place.
Maintain regular check-ins (bi-weekly syncs, quarterly reviews) to monitor adoption, health scores and open issues.
Proactively communicate releases, highlight relevant features and run short demos to encourage upgrades.
Act as the voice of the customer internally, providing Product with real-world feedback, unmet needs and feature gaps.
Identify expansion signals early and support Sales on renewals with adoption metrics and business-impact evidence.
Investigate root causes behind feature requests and translate them into actionable product insights.
A day in the life
Join a customer kick-off to align on installation prerequisites and deployment options.
Run hands-on sessions to speed up template configuration or policy setup.
Review the Production Readiness Checklist prior to go-live (templates, RBAC, custom views, marketplace, data contracts).
Lead bi-weekly adoption syncs to review health, unblock issues and gather feedback.
Write feature insights for Product after uncovering deeper problems in customer conversations.
Coordinate with Sales on upcoming renewals, sharing adoption data and identifying upsell opportunities.
Proactively reach out to customers about new releases and offer tailored mini-demos.
Who we’re looking for
6–10+ years in technology roles (data platforms, data engineering, platform/infrastructure engineering).
3+ years in Customer Success, Solutions Engineering or Technical Account Management for enterprise software.
Strong understanding of data platform architectures: cloud infra, CI/CD, Kubernetes, data catalogs and governance tools.
Familiarity with major data platforms (Databricks, Snowflake, BigQuery, Fabric, etc.).
Hands-on experience installing, configuring and supporting enterprise software in customer environments.
Proven experience leading onboarding, POCs/MVPs and production-readiness in enterprise settings and reducing time-to-value.
Personal qualities
Technically hands-on and comfortable collaborating with customer platform teams.
Patient and clear communicator able to explain architecture to engineers and business stakeholders.
Proactive, empathetic and customer-obsessed, with strong organizational autonomy.
Willing to travel across Europe as needed.
Fluent in English; German, French or Italian are a strong plus.
Why Witboost
A senior position with direct, measurable impact on customer outcomes and retention.
Exposure to complex, enterprise-grade data platform challenges across industries and countries.
A product that demands architectural depth and strategic thinking rather than commodity SaaS work.
Flexible, international environment within a small, focused team and strong growth prospects to build and lead the Customer Success function over time.
Compensation
Base salary: €70,000 – €90,000
Bonus: 10–15% (linked to adoption milestones, Time to First User and retention/NPS)
Total OTE: ~€80,000 – €105,000
Travel expenses are covered.
Benefits
International and flexible working environment.
Exposure to varied enterprise data challenges and career growth opportunities.
Travel reimbursement.