Front Office Agent
Con Esperienza

Descrizione della Posizione Lavorativa

We are seeking a motivated Front Office Agent to join the hotel's pre-opening team and report to the Front Office Manager. The property is the Hyatt Regency Rome Central, a contemporary 5-star hotel with 238 rooms, conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum. The hotel offers premium business services, one of Italy’s most impressive rooftop leisure experiences, a SPA, 5 food & beverage outlets and more than 1,000 sqm of event space.

Key responsibilities include:

• Welcome guests and carry out the check-in process professionally and manage the check-out of departing guests.
• Perform Front Office operations in accordance with company policies, standards and procedures, maintaining consistently high service levels.
• Make guests feel at home and anticipate their needs, offering tailored recommendations.
• Communicate relevant guest activities to the appropriate team members and ensure guest communications and requests are handled promptly and correctly.
• Complete End of Day procedures and all relevant day-closure accounting checks.
• Assign rooms according to guest profiles (VIPs, repeat guests, World of Hyatt members, special requirements, etc.).
• Support Front Office Leaders with guest or departmental requests, inquiries, complaints and suggestions as required.
• Provide consistent cover for the Night Manager’s days off.

Skills and requirements:

• Preferred experience in similar roles within lifestyle or upscale hotels.
• Solid knowledge of hotel operations, front desk procedures and night audit processes.
• Bachelor’s degree or equivalent in Hotel Management/Business Administration plus 3 years of Front Office/Guest Service experience.
• Excellent communication, problem-solving and decision-making abilities.
• Fluent in English and Italian; additional languages are a plus.
• Familiarity with Opera Cloud is highly desirable.
• Flexibility to work night shifts, weekends and public holidays.

We are committed to fostering an inclusive workplace that values diversity and equal opportunity; applications from all qualified candidates are welcome regardless of gender, race, ethnicity, religion, disability or sexual orientation.

Please submit your CV in response to this posting including authorization for the processing of personal data in accordance with Legislative Decree 196/2003 and the GDPR (EU) 2016/679.

Benefits

• A stimulating and collaborative work environment in a 5-star hotel.
• Opportunities for professional growth and development.
• Competitive salary package.
• Room discounts available worldwide within the Hyatt portfolio.

Requisiti

Bachelor’s degree or equivalent in Hotel Management/Business Administration plus 3 years of Front Office/Guest Service experience; fluent in English and Italian; familiarity with Opera Cloud preferred; availability to work night shifts, weekends and public holidays; ability to cover Night Manager days off.