Descrizione della Posizione Lavorativa

Agile Lab was founded in 2014 to help organisations generate value from data at scale by delivering customised solutions, performance-driven processes and automated platforms based on data governance best practices. The company has delivered over 100 Elite Data Engineering initiatives and created Witboost, a modular, technology-agnostic platform to produce and manage data, and employs a team of 300+ data engineers across Europe.

The opportunity

We are hiring a Support Team Lead – SRE II to supervise a small team (about 3–4 engineers) and help ensure the reliability of critical production services. This is a hands-on role combining operational responsibilities with team coordination in an environment that includes OpenShift, microservices, distributed systems, Kafka and MongoDB. You will operate with a good degree of autonomy, collaborating with the Tech Lead, customers and other technical teams to prioritise work, address complex incidents and make technical decisions. On-call availability is required.

Salary and classification

• Base salary: €38,500 – €48,500
• CCNL: Commercio
• Ladder: SRE II

Responsibilities

• Coordinate team activities, priorities and ownership of tasks to ensure reliable delivery.
• Drive troubleshooting, incident resolution and escalation across microservices and distributed systems.
• Maintain and enhance application reliability and performance on OpenShift.
• Contribute to monitoring, observability, alerting and post-incident improvements.
• Identify opportunities to automate recurring tasks and simplify operational processes.
• Collaborate with customers and stakeholders to understand priorities and business impact.
• Foster accountability, collaboration and engineering best practices within the team.

Required skills and experience

• At least 2 years in SRE, application maintenance, production support, DevOps or similar operational roles.
• Hands-on experience with OpenShift in production environments.
• Solid understanding of distributed systems, microservice architectures and Kafka.
• Experience with monitoring, troubleshooting and incident management.
• Practical experience with an observability tool such as Grafana, Prometheus, OpenTelemetry or similar.
• Experience coordinating technical work, operational initiatives or small teams.
• Ability to prioritise independently and drive tasks to completion.
• Strong analytical, problem-solving and communication skills; collaborative and proactive mindset focused on automation and reliability.
• Fluency in Italian and professional working proficiency in English.

Nice to have

• Experience with MongoDB or Apache Ignite.
• Familiarity with GitLab, Jenkins and CI/CD pipelines.
• Knowledge of Jaeger, Kibana, Datadog or similar observability tools.
• Experience with cloud platforms and infrastructure automation.
• Formal knowledge of SRE and reliability engineering practices.
• Degree in Computer Science, Computer Engineering or related field.

Additional information

Applicants in European time zones will be considered. Candidates who successfully complete the selection process will enter Agile Lab’s candidate backlog for six months. The role is open to all and Agile Lab encourages applications from people of any gender identity.

Benefits

• Flexible work: full remote or hybrid from offices (Milan, Turin, Padua, Bologna, Catania, Rende); flexible hours with no time tracking, and an "Agile Nomads" two-week abroad work opportunity.
• Learning & growth: €1,000 training budget per year, 12 hours/month for learning, structured career path, conference support, onboarding and coaching.
• Well-being: stimulating environment, psychological support (5 company-covered sessions + options), mental health webinars.
• Financial & family support: meal vouchers, health insurance, referral bonuses, extended parental leave (+15 days paid), paid leave for children's illness, childcare vouchers.
• Perks & tools: welcome pack with equipment, corporate benefits portal.
• Culture: low turnover, inclusive environment with diversity and ethical certifications, high Glassdoor rating and Great Place to Work certification.

Requisiti

Minimum 2 years in SRE/production support/DevOps; production OpenShift experience; knowledge of distributed systems, microservices and Kafka; observability tooling; experience coordinating small teams; fluency in Italian and professional English.