Descrizione della Posizione Lavorativa

About Four Seasons: Four Seasons is built on its people. Our teams strive for excellence, connect authentically with guests and colleagues, and create unforgettable luxury experiences underpinned by a strong employee-focused culture.

About the location: The hotel is an urban sanctuary in Florence, set around a large private garden with historic features, a Michelin-starred Italian restaurant and a locally inspired spa, all within walking distance of the city’s cultural centre.

Role overview: The Assistant Director of People & Culture will manage the hotel’s day-to-day P&C activities and assist the Director in developing and implementing strategic programs to enhance employee experience and engagement. The role provides hands-on HR support and works closely with department heads to deliver people-centred solutions that help position the property as an employer of choice.

Main responsibilities

People Management:

• Promote and model the hotel’s culture and the Golden Rule in all employee interactions.
• Lead proactive talent attraction, performance management and career development efforts to secure current and future talent.
• Provide neutral, objective employee counselling and conflict resolution, escalating any potential legal issues to the Director of People & Culture.
• Support succession planning for top talent through development plans, job enrichment and special assignments.
• Act as an HR business partner to the hotel, advising on discipline, benefits, standards and cultural matters.
• Facilitate communication by hosting departmental meetings as needed.
• Coach and mentor colleagues to encourage more effective and productive behaviours.

Key product drivers:

• Implement and ensure compliance with company P&C initiatives.
• Support recruitment, selection, onboarding and development activities.
• Champion standards through training, testing and targeted campaigns.
• Plan, forecast and execute HR plans, budgets and policies and lead change initiatives.
• Oversee employee engagement programs, the full employee lifecycle and internal communications.
• Complete projects and tasks assigned by the Director of People & Culture.

Financial management:

• Deliver P&C programs and learning resources within budget constraints.
• Assess the effectiveness and ROI of HR initiatives.
• Work to improve labour costs and productivity aligned with business objectives and share best practices.
• Support compensation and benefits analysis and assist with audits and market studies when required.

What you bring

• Minimum 3 years in a related HR role (experience with Four Seasons or in luxury hospitality preferred).
• Ability to build trust, foster an inclusive environment and empower teams.
• Strong communication skills with commitment to transparent dialogue.
• Commitment to continuous development for self and others and a track record of high-quality results.
• Adaptability, innovation and a strong ethical approach.
• Working knowledge of Italian labour law preferred.
• Computer proficiency, including Workday and Microsoft Office.
• Fluency in Italian and English (written and spoken).

Benefits

• Competitive salary and a comprehensive benefits package.
• Excellent training and development opportunities.
• Employee discount for stays at any Four Seasons worldwide.
• Complimentary dry cleaning for employee uniforms.
• Employee meals.

Schedule & location note: This is a full-time role based in Florence. Candidates must have legal authorization to work in Italy at the time of application.

Requisiti

Minimum 3 years in a related HR role (luxury hospitality preferred); fluency in Italian and English; computer proficiency including Workday and Microsoft Office; working knowledge of Italian labour laws preferred; legal authorization to work in Italy.