Head WaiterWaitress
Con Esperienza

Descrizione della Posizione Lavorativa

Position summary: Serve courses and alcoholic beverages to guests, answer menu questions and liaise with the kitchen about availability, waiting times or recooks. Maintain cleanliness of work areas and assigned tables, ensuring courses are cleared and tables are crumbed according to standards. Communicate guests' allergies, dietary needs and special requests to the kitchen, and ensure china, glass and silver are clean and well presented before use.

Supervision and support: Assist management with training, scheduling, evaluation, coaching, counselling and disciplinary actions; act as a role model for the team and promote collaboration to deliver excellent service.

Safety and security

• Report work-related accidents or injuries immediately to manager/supervisor.
• Comply with company and department safety and security procedures to maintain a safe environment.
• Complete required safety training and certifications.
• Identify, correct or report unsafe procedures or conditions to management and safety personnel.
• Follow property procedures for emergencies (evacuations, medical events, natural disasters).
• Use appropriate equipment and personal protective clothing (PPE) and apply correct lifting techniques when needed.
• Observe safe operation and storage rules for tools, equipment and machines.

Policies and procedures

• Protect guest and coworker privacy and security.
• Follow company and departmental policies and maintain confidentiality of proprietary information.
• Protect hotel assets and ensure uniform, nametag and personal appearance meet company standards.
• Perform other reasonable duties as requested by supervisors.

Guest relations

• Address guests' needs professionally, positively and promptly; welcome and acknowledge every guest and offer a sincere farewell.
• Use guests' names when possible and assist colleagues to ensure prompt service coverage.
• Actively listen to guest questions, concerns and requests and use brand-specific processes to resolve issues and build trust.
• Anticipate guest needs by asking questions and observing preferences; assist individuals with disabilities within guidelines.
• Engage guests in conversation about their stay, hotel services and local attractions.

Communication

• Speak clearly and professionally with guests and coworkers; provide guidance to colleagues so tasks are understood.
• Discuss work topics discreetly, avoiding public areas.

Assists management & teamwork

• Serve as a departmental mentor by working alongside staff to perform technical duties and support team goals.
• Support coworkers, treat them with respect and contribute to a cooperative environment.

Quality assurance

• Comply with established quality expectations and standards for service delivery.

Physical tasks

• Read and verify information in various formats, including small print.
• Stand, sit or walk for extended periods or for an entire shift.
• Move, lift, carry, push and pull objects up to 25 pounds without assistance and heavier objects with help; grasp and manipulate objects requiring fine motor skills.
• Work on sloping, uneven or slippery surfaces and move up/down stairs or service ramps; reach overhead and below the knees, bend, twist and stoop as needed.

Food & beverage services

• Maintain clean work areas using clean-as-you-go practices and communicate allergies, dietary requests and special meal requirements to the kitchen.
• Follow appropriate procedures for serving alcohol (e.g., TIPs, CARE) and perform cash handling in line with hotel policies and controls.

Greeting, seating and closing

• Thank every guest on departure and invite them to return.
• Check with the captain or supervisor before leaving at the end of the shift.

Equal opportunity and company overview: Marriott International is an equal opportunity employer committed to diversity and non-discrimination. Bulgari Hotels & Resorts, developed with the jeweler Bvlgari, offers luxury properties in major cities and resorts; the Bulgari Hotel Milan is located in a restored 18th-century palazzo and features a 4,000-square-meter private garden.

Benefits

• Work within the Bulgari Hotels & Resorts portfolio in partnership with Marriott International and belong to a global team.
• Opportunity to represent a luxury brand in a prime Milan location, with access to the hotel's exclusive private garden and historic setting.

Requisiti

Language required: Italian. Ability to stand for long periods and perform physical tasks (lifting, bending, reaching). Maintain clean and professional appearance. Complete required safety trainings and follow company policies.