Front Desk Supervisor
Con Esperienza
Eurostars Hotel Company
Roma, Roma, Lazio, Italia
Di persona
Contratto a tempo indeterminato
Hospitality
Descrizione della Posizione Lavorativa
Eurostars Hotel Company is the hotel division of Grupo Hotusa, with a portfolio of more than 300 hotels in over 23 countries. We believe that the success of our business depends on the growth and enthusiasm of our people, and we seek motivated professionals who want to develop with us. We are currently recruiting a Front Desk Supervisor for the Exe International Palace (4*) in Rome, Italy.
Main responsibilities
- Oversee the daily operations of the Front Desk to guarantee efficient check-in and check-out processes and a high level of guest service.
- Support and organize the Front Office team, ensuring correct shift planning and task distribution.
- Manage guest requests, incidents and complaints, delivering prompt and customer-focused solutions.
- Ensure adherence to internal procedures, service standards and company policies.
- Participate in the training and professional development of Front Desk staff.
- Monitor reservations, room availability and billing to ensure accuracy.
- Work closely with other departments (Housekeeping, Maintenance, F&B) to ensure seamless hotel operations.
Required profile
- Minimum 2 years' experience in a Front Desk role; prior supervisory experience is highly valued.
- Solid knowledge of Front Office procedures and hotel management systems (PMS).
- Fluent Italian (mandatory) and a high level of English; additional languages are a plus.
- Strong interpersonal, organizational and problem-solving skills.
- Education in Hospitality, Tourism or a related discipline.
As part of Eurostars Hotel Company you will join a growing global travel company committed to the professional development of its teams.
Benefits for employees
- Up to 50% discount at our 4*/5* hotels worldwide (and up to 20% for family members).
- Free and unlimited access to training programs provided by our partner The Power Business School (MBA, digital, office tools, skills, etc.).
- Access to the Employee Club offering discounts on leisure, technology, sports, fashion and more.
- Free hotel nights awarded through our referral program.
Requisiti
Minimum 2 years of Front Desk experience (supervisory experience preferred); strong knowledge of Front Office procedures and PMS; fluent Italian (mandatory) and high-level English; education in Hospitality/Tourism; strong interpersonal, organizational and problem-solving skills.Competenze richieste
Front Office procedures
PMS (hotel management systems)
Reservation and billing accuracy
Multilingual communication
Interpersonal skills
Organizational skills
Problem-solving
Teamwork
Customer orientation