Descrizione della Posizione Lavorativa

We are looking for an outstanding and enthusiastic Assistant Front of House Manager to support the Front of House Manager and help deliver exceptional guest experiences. If you are a natural leader and communicator, enjoy working with people and want to be part of a fast-growing lifestyle and hospitality brand in Europe, this could be the right opportunity for you.

Generator offers social, safe spaces in the heart of major cities, combining striking design with a local cultural vibe. Each property reflects its city’s character, and staff are encouraged to be themselves to bring the Generator brand to life.

About Generator Rome: located a short walk from the Colosseum and Roma Termini station, Generator Rome features 75 stylishly designed rooms across seven floors, plus a bar and chill-out lounge. We look forward to welcoming you to the team.

Key responsibilities

• Support and report to the Front of House Manager.
• Own the guest journey to ensure a distinctive Generator experience.
• Continuously raise standards to achieve outstanding customer satisfaction.
• Ensure the social spaces reflect the Generator brand and culture.
• Ensure there is always a responsible duty manager onsite.
• Recruit, build and lead a FOH team who understand and embody Generator values.
• Keep the team updated with local, national and international trends.
• Communicate clearly in all directions so the team understands goals and stays motivated.
• Maintain comprehensive knowledge of and compliance with all relevant local legislation and regulations for the department.

These duties are not exhaustive; other reasonable tasks may be required as part of the role.

Desired profile

• Passionate about hospitality and youth travel markets.
• Committed to delivering excellent customer service.
• Strong leadership skills with the ability to coach, mentor, train and develop team members.
• Hands-on approach and able to work in a fast-paced environment.
• Flexible availability, including weekends, holidays and nights.
• You must be eligible to work in the EU to be considered for this role.

Experience and technical skills

• Previous hospitality experience in a similar role is preferred.
• High commercial awareness and proven sales capabilities alongside leadership skills.
• Competent IT skills and familiarity with office software.
• Conversant with at least one Property Management System.
• Languages: Fluent in English and Italian is listed among required skills.

Employee benefits

• Birthday day off in addition to annual leave.
• Employee referral bonus program (up to £1,000 per referral, no cap).
• Company contribution towards gym membership for eligible employees.
• Quarterly Ideas Award with doubled pay for one month for the best suggestion.
• Employer-funded life assurance at two times base salary (death-in-service lump sum).
• Employer-funded income protection covering 50% of base salary for prolonged incapacity.
• Two free nights' accommodation across hostels (subject to availability) and reduced room rates for staff, friends and family.
• Social events, recognition schemes and online learning tools.

How to apply: Send your application in English. For questions, call us or check www.staygenerator.com.

Requisiti

Eligible to work in the EU; previous hospitality experience in a similar role preferred; competent IT skills; conversant with at least one Property Management System; available to work flexible shifts including nights, weekends and holidays.