Front Office Shift Leader
Con Esperienza

Descrizione della Posizione Lavorativa

Position summary

Handle all aspects of guest arrival and departure: verify guest identity and form of payment, assign rooms and issue/activate keys, and set up accurate guest accounts according to individual needs. Enter loyalty information into the system and make sure rates correspond to market codes, noting any exceptions. Collect payment before issuing room keys and reconcile or correct billing where necessary.

Financial and reporting duties

Prepare and review daily logs, reports and contingency lists; complete cashier and closing reports. Process all payment types including vouchers and paid-outs, balance and drop receipts, and count and secure the bank at both the start and end of your shift. Obtain manual authorizations when required and follow established Accounting procedures. Inform Loss Prevention/Security of any reported thefts.

Guest service and operations

Provide guests with directions and information about the property; respond to and coordinate guest requests with the appropriate departments and follow up to ensure satisfaction. Welcome and acknowledge guests, anticipate their service needs, assist guests with disabilities, and express genuine appreciation.

Team leadership and company standards

Support management in training, evaluating, counseling, motivating and coaching staff; act as a role model and first contact for the Guarantee of Fair Treatment/Open Door Policy. Foster positive working relationships, help the team achieve shared goals and respond appropriately to employee concerns. Adhere to company policies and safety procedures, report accidents or unsafe conditions, complete required safety training and certifications, maintain confidentiality of proprietary information and protect company assets. Maintain a clean and professional personal appearance.

Communication and other duties

Use clear and professional language in verbal and written communications; answer telephones with proper etiquette and accurately prepare and review documents. Access and retrieve information using computers and POS systems. Be prepared to stand, sit or walk for extended periods and to move, lift or place objects weighing up to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

Preferred qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related work experience: At least 1 year of related experience.
• Supervisory experience: At least 1 year of supervisory experience.
• License/Certification: None required.

Sustainability commitment

Marriott International is committed to setting science-based emissions reduction targets to significantly lower our carbon footprint by 2030. This commitment led to the development of Marriott’s Climate Action Program (CAP), a holistic approach to reduce carbon, water and waste footprints and to support climate-smart growth and decision-making. These efforts form the foundation of Serve 360’s Sustain Responsible Operations initiative.

Diversity & inclusion

Marriott International is an equal opportunity employer that values the unique backgrounds of associates and fosters an inclusive environment. We do not discriminate on any protected basis, including disability or veteran status, and we promote access to opportunity for all.

About the Westin brand

At Westin we strive to help guests reclaim control and enhance well-being while traveling. To bring this wellness-focused brand to life we seek passionate, engaged associates who embrace well-being practices. The ideal candidate is energetic and optimistic, values personal well-being, and is adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Benefits

• Belong to a global team within a recognized hospitality brand.
• Emphasis on employee well-being aligned with the Westin brand mission.
• Inclusive employer committed to equal opportunity.

Requisiti

High school diploma or GED; minimum 1 year of related work experience; minimum 1 year of supervisory experience; Italian language required; ability to stand/sit/walk for extended periods and handle items up to 10 pounds.