Front Office Supervisor
Con Esperienza

Descrizione della Posizione Lavorativa

Your mission: You are the central point of the front desk and the go-to person for guests and colleagues. In this role you will supervise Front Office Hosts, step in when needed and ensure every arrival feels warmly welcomed. You keep operations flowing, notice what needs attention and uplift the team with your energy and support. You will also collaborate across departments and help create memorable guest moments while developing your leadership and hospitality skills.

About The Social Hub

Known for challenging hospitality conventions, The Social Hub offers a creative, inspiring environment where people can work, stay, learn and socialise. The concept combines hotel rooms, student accommodation, coworking and community spaces, gyms, events and F&B venues. Headquartered in Amsterdam, TSH operates across many European locations and continues to expand.

What you will do

• Lead daily front desk operations and supervise the team during your shift
• Coach, support and motivate Front Office Hosts in the moment
• Welcome guests, manage requests and turn small interactions into great stays
• Coordinate with Housekeeping, F&B and other teams to ensure smooth service
• Handle bookings, room availability, payments and related administrative tasks
• Identify opportunities to upsell rooms, local experiences and TSH outlets
• Collect and share guest feedback and ideas to improve service
• Support the onboarding of new team members and help create a positive team atmosphere

What you will have

• 1-3 years of experience as a front office supervisor or in a similar hospitality role
• Solid knowledge of hospitality operations and a readiness to take responsibility
• Confidence, warmth and strong people skills
• Ability to think quickly and solve problems on the spot
• A calm, steady presence during busy moments
• Enjoyment in guiding others and supporting the team
• Comfort with modern hotel systems and eagerness to learn new tools
• Fluency in English and Italian; additional languages are a plus

What we offer

• The chance to work in a dynamic, multi-national company that redefines hospitality
• Employment with a Certified B Corp® committed to balancing profit with positive impact
• Opportunities for learning and growth with potential career progression
• Attractive discounts across TSH properties in Europe for you and your friends and family
• A lively workplace full of events, friendly colleagues and standard salary/benefit offerings

As a proud B-Corp, we apply equal pay for equal work. Salary offers are made objectively based on the role, assessed proficiency and our salary framework, and are final. We value fairness for everyone.

We welcome people as they are. Our hybrid hospitality approach extends from guest service to how we represent ourselves. Everyone belongs here regardless of nationality, gender, age, sexual orientation, religion or culture.

Benefits

• Discounts across TSH properties in Europe for employees and their families/friends
• Training and development opportunities, including leadership training
• Community events and a supportive, social workplace environment

Requisiti

1-3 years of experience as a front office supervisor or similar; strong hospitality knowledge; confident, warm interpersonal skills; ability to solve problems quickly; calm under pressure; comfortable with modern hotel systems; fluent in English and Italian.