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Front Office Trainee
Senza Esperienza

Sheraton Milan San Siro's logo

Sheraton Milan San Siro

Milano, Milano, Lombardia, Italia

Di persona

Stage / Tirocinio

Hospitality

Descrizione della Posizione Lavorativa

Position summary

The trainee will join the Front Office team and be trained to carry out key reception duties. Responsibilities include:

  • Welcoming and assisting guests on arrival and during their stay
  • Supporting room assignments and handling check-in/check-out procedures
  • Managing reservations and related documentation
  • Providing information and assistance to guests
  • Answering and managing telephone enquiries
  • Helping to process guest requests and resolving complaints
  • Carrying out basic administrative tasks and record keeping
  • Communicating with other hotel departments to fulfil guest needs

Requirements

  • Good communication skills
  • A customer-focused attitude
  • Basic knowledge of English (additional languages are a plus)
  • Ability to work effectively as part of a team

Diversity and inclusion

Marriott International is committed to equal opportunity employment and values the diverse backgrounds of its associates. The company promotes a workplace free from discrimination on any protected basis and seeks to create an inclusive environment where everyone has access to opportunity.

About joining Sheraton

Becoming part of Sheraton means joining a global community known for bringing people together. Sheraton associates create welcoming experiences in properties worldwide; if you enjoy teamwork and delivering meaningful guest service, this role offers an opportunity to grow within the Sheraton and Marriott International family.

Employee benefits

  • Access to Sheraton Club areas (where available)
  • Spa facilities and a 24/7 fitness center
  • Outdoor swimming pool with bar and on-site restaurants
  • Opportunity to work in a large hotel with extensive conference and event spaces
  • Convenient location near San Siro stadium with good transport and airport connections

Requisiti

Good communication skills; customer-oriented attitude; basic knowledge of English (other languages a plus); ability to work in a team.

Competenze richieste

  • Competenze professionali
  • Reservation management Check-in / check-out procedures Telephone handling Basic administrative tasks
  • Competenze trasversali
  • Communication Customer-oriented Teamwork