Descrizione della Posizione Lavorativa

At The St. Regis Rome we are seeking a temporary Room Attendant to help create memorable guest experiences beyond basic cleaning and bed-making. Team members are responsible for maintaining the hotel’s appearance and cleanliness, responding to guest needs, stocking carts, and ensuring public and private areas meet brand standards. All colleagues must maintain a safe workplace, follow company policies, protect confidentiality, and present a professional appearance and communication style.

Critical tasks

Guest Relations

• Greet and acknowledge every guest with a smile, eye contact and a friendly verbal greeting, using the guest’s name when possible.
• Anticipate and respond to guest service needs by asking questions to understand preferences and acting on them when feasible.
• Support team members to ensure adequate coverage and timely service.
• Listen actively and address guest questions, concerns and requests using St. Regis procedures to resolve issues and build trust.

Housekeeping protocol

• Report urgent repairs and maintenance needs to Engineering, At Your Service (AYS)/Delighted to Serve (DTS) or Housekeeping office.
• Answer promptly to requests from guests, Front Desk or AYS.
• Select suitable cleaning chemicals and personal protective equipment per OSHA and company standards.
• Stock carts with supplies (chemicals, rags, linens, amenities) and return carts to the designated area at shift end.
• Report room status (e.g., Do Not Disturb, discrepancies) to Main Linen Room, manager/supervisor or Front Desk and comply with quality assurance standards.
• Organize and maintain laundry, storage and uniform rooms; fold linen by hand or with a folding machine and post caution signs when needed.

Guest rooms, villas and suites

• Verify appliances and in-room equipment (hair dryer, TV, remote, microwave) are present and functioning.
• Clean bathrooms thoroughly (bathtub/shower, toilet, floor, sink, mirror) and remove trash, dirty linen and room service items.
• Dust, polish and remove marks from walls and furnishings and follow procedures for entering rooms (knock three times, announce “Housekeeping” and ensure vacancy).
• Change linens and terry following correct bed-making and folding standards; replenish amenities (toiletries, glassware, coffee, printed materials, laundry bags) to standard.
• Report missing or damaged hotel property to manager/supervisor.

Public and employee spaces

• Clean and stock public and staff restrooms and showers; clean glass and floor surfaces using appropriate chemicals and equipment (mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
• Dust furniture, fixtures and fittings; empty trash and recycling containers and inspect furniture condition, reporting tears or stains.
• Maintain lighting fixtures and report burnt-out bulbs.

Communication

• Use clear, appropriate and professional language with guests and colleagues.
• Discuss work matters discreetly with coworkers and supervisors, avoiding public areas when possible.
• Support colleagues and treat everyone with dignity and respect.

Safety and security

• Complete required safety training and certifications and follow safety and security policies to maintain a safe environment.
• Report accidents or injuries immediately and identify or correct unsafe conditions, notifying management or security when necessary.
• Follow Hazardous Material Management procedures and use Material Safety Data Sheets (MSDS); comply with local training and guidance.
• Follow property procedures for emergencies (evacuations, medical events, natural disasters) and remain aware of undesirable persons on premises.

Policies and procedures

• Maintain a clean, hygienic and professional uniform and appearance in line with company rules.
• Adhere to company and departmental policies, protect company assets and preserve guest and coworker privacy and security.
• Perform other reasonable duties as requested by supervisors.

Critical competencies: interpersonal skills, customer service orientation, teamwork, diversity relations, safety orientation, presentation, dependability, integrity and a positive demeanor.

Preferred qualifications: higher education diploma or equivalent. No prior related work or supervisory experience is required.

Benefits

• Discounts on hotel rooms, gift shop items and food & beverage across the company.
• Learning and development opportunities online, on-the-job and in class.
• Charity and wellbeing activities via the TakeCare program.
• Experienced management and motivated, engaging colleagues.
• Canteen service and uniform provided.

Requisiti