Front Office Host
Con Esperienza

Descrizione della Posizione Lavorativa

Your Mission, Should You Choose to Accept It

As a Front Office Host you are the first friendly face guests meet and the person they remember after their stay. You create a welcoming atmosphere from arrival to departure, moving between the reception desk and the lobby to keep the space lively, approachable and easy to use. You share local tips, connect guests with events and experiences, and add those small personalised touches that make a stay memorable.

About The Social Hub

We’re a hospitality brand known for challenging conventions. TSH blends hotel services with student and long-stay accommodation, coworking, events, gyms and rooftop bars. Headquartered in Amsterdam, the company employs around 650 people and is expanding across Europe with thousands of rooms open or in development. Our hybrid hospitality model is community-driven, inclusive and focused on positive impact.

What you will do

• Greet guests warmly and create a positive first impression
• Support check-ins, payments and guide guests through kiosks
• Keep the lobby tidy, inviting and energetic
• Provide local recommendations and link guests to on-site events, restaurants and activities
• Handle bookings for activities and dining when needed
• Collect and share guest feedback with the team to improve experiences
• Coordinate closely with Housekeeping, Food & Beverage and Maintenance to ensure smooth operations
• Promote TSH outlets and identify opportunities to upsell services

What we expect from you

• Between 1–3 years of experience in hospitality or another guest-facing role
• An energetic, welcoming attitude that helps guests feel at home
• Ability to multitask while remaining friendly and professional
• A proactive approach and a knack for turning small moments into memorable experiences
• Comfortable using digital tools such as PMS, kiosks and guest messaging apps
• Clear communication skills in English and Italian
• Team-oriented and able to stay calm and confident during busy periods

What we offer

• The chance to work in a dynamic, multinational company that innovates in hybrid hospitality
• Employment at a Certified B Corp® committed to balancing profit with positive social impact
• Opportunities for learning, development and internal career growth
• Great discounts across our European properties for you and your friends and family
• A lively workplace with events, engaged colleagues and comprehensive employee support

We welcome people of all backgrounds and identities. Our aim is to create an inclusive environment where everyone can be themselves and contribute to a diverse team.

Benefits

• Employee discounts across TSH properties in Europe
• Learning and development opportunities
• A social, event-filled workplace and supportive international team

Requisiti

1–3 years di esperienza in ruoli a contatto con il pubblico nel settore dell'ospitalità; dimestichezza con strumenti digitali (PMS, chioschi, app di messaggistica per ospiti); ottima padronanza di inglese e italiano; attitudine proattiva e capacità di lavorare in squadra durante i picchi di attività.