Descrizione della Posizione Lavorativa

Your mission: you are the energy of the front desk and the main point of contact for guests and colleagues. In this role you will lead and support Front Office Hosts, step in when needed, and ensure every arrival feels welcoming. You will keep operations flowing, detect issues that require action and boost team morale through hands-on leadership.

About us: The Social Hub is a creative, hybrid hospitality concept offering accommodation, coworking, events, food & drink and community spaces across Europe. We combine hotel services with student and long-stay options to create memorable experiences and a lively community.

What you will do

• Lead daily front desk operations and manage the team during your shift
• Coach and support Front Office Hosts in real time
• Greet guests, manage requests and turn small moments into excellent stays
• Coordinate with Housekeeping, F&B and other teams to ensure smooth operations
• Handle bookings, room availability, payments and routine administrative tasks
• Identify opportunities to upsell rooms, local experiences and TSH outlets
• Share guest feedback and propose improvements to service
• Assist with onboarding new team members and foster a positive team atmosphere

What we are looking for

• 1–3 years of experience as a front office supervisor or in a similar hospitality role
• Solid knowledge of hospitality operations and a drive to raise standards
• Warmth, confidence and strong interpersonal skills
• Quick decision-making and effective problem-solving on the spot
• The ability to stay calm and composed during busy periods
• A commitment to coach and support colleagues
• Comfort with modern hotel systems and a willingness to learn new tools
• Fluency in English and Italian; additional languages are a plus

What we offer

• The chance to work for a dynamic, international company that challenges conventions
• Employment at a Certified B Corp® committed to positive impact
• Opportunities for learning, development and internal growth
• Generous staff discounts across our European properties for you and your friends and family
• A lively workplace full of events, supportive colleagues and a strong community spirit

We practise equal pay for equal work. Our salary offers are based on role, assessed proficiency and our salary framework and are final to ensure fairness.

Starting salary: 25,355.14 € gross per year.

We welcome people of all backgrounds and identities: nationality, gender, age, sexual orientation, religion or culture do not affect your place here. Bring your authentic self.

Benefits

• International, multicultural workplace
• Staff discounts across properties
• Learning and development opportunities
• Community events and a social work environment
• Working for a Certified B Corp®

Requisiti

1–3 years experience in a front office supervisor or similar role; fluent in English and Italian; comfortable with modern hotel systems; strong interpersonal and problem-solving skills.