Front Office Supervisor
Con Esperienza

Descrizione della Posizione Lavorativa

Role overview

You are the central point of the front desk: you supervise the team of Front Office Hosts, step in when needed and make every arrival feel welcoming. You keep operations flowing, notice what requires attention and energise and support your colleagues. You also work across departments to create memorable guest moments while developing your leadership and hospitality skills.

About the company

The Social Hub is a hybrid hospitality concept offering accommodation, coworking, events and F&B spaces across multiple European locations. Founded in 2012 and headquartered in Amsterdam, the company combines hotel services with community-driven experiences and is a Certified B Corp®.

Key responsibilities

• Lead daily front desk operations and oversee the team during your shift
• Coach, support and motivate Front Office Hosts in real time
• Welcome guests, manage requests and ensure a positive guest experience
• Coordinate with Housekeeping, Food & Beverage and other departments to maintain smooth operations
• Handle reservations, room availability, payments and related administrative tasks
• Identify upselling opportunities for rooms, local experiences and TSH outlets
• Collect and communicate guest feedback and service improvement ideas
• Assist with onboarding new team members and help build a positive team atmosphere

Profile and requirements

• 1–3 years of experience as a front office supervisor or in a similar hospitality role
• Solid knowledge of hospitality operations and willingness to progress further
• Warm, confident interpersonal skills and the ability to lead others
• Quick problem-solving skills and a calm presence during busy periods
• Comfortable using modern hotel systems and eager to learn new tools
• Fluent in English and Italian; additional languages are a plus

What we offer

• The chance to work in a dynamic, multinational and innovative company shaping the future of hospitality
• Employment with a Certified B Corp® that balances profit with positive impact
• Opportunities for personal and professional development with potential for career growth
• Generous staff discounts across TSH properties in Europe for you and your friends and family
• A lively workplace with events, supportive colleagues and standard salary/benefit packages

As a proud B-Corp, we provide equal pay for equal work: our salary offers are made fairly and objectively based on role and assessed proficiency.

We value diversity and inclusion: everyone is welcome regardless of nationality, gender, age, sexual orientation, religion or culture. Bring your authentic self.

Department: Rooms Division Management

Benefits

• Discounts across properties in Europe for employees and their guests
• Learning and growth opportunities, including leadership training and mental health support
• A social, event-filled workplace with an international team

Requisiti

1–3 years di esperienza come front office supervisor o ruolo simile; ottime capacità relazionali e di problem solving; padronanza di sistemi alberghieri; fluente in inglese e italiano; capacità di gestire turni e guidare il team.