Operations Manager
Con Esperienza

Descrizione della Posizione Lavorativa

Role overview: We are seeking a personable and experienced Operations Manager to join the senior leadership team and support the General Manager. The role oversees the hostel’s daily operations, fosters a motivated team culture, ensures brand standards and policies are adhered to, and guarantees guests have an outstanding stay.

About Generator — Generator is a global lifestyle hospitality brand founded in London and recognised among Fast Company’s Top 50 Most Innovative Companies. Backed by Brookfield, the group is expanding and places its people at the centre of its growth.

About Generator Venice — Located on the Giudecca waterfront a short vaporetto ride from Piazza San Marco, Generator Venice occupies a converted warehouse that combines historic character with contemporary design. The hostel features mosaic floors, a glass chandelier, a stone fireplace, and public spaces arranged around a bar and café. Rooms offer views over gardens, the Lido, the Grand Canal or San Marco.

Main responsibilities

• Support the General Manager across all departments and act as deputy in their absence.
• Lead, develop and run a regular programme of creative, revenue-driving events and initiatives within the hostel.
• Collaborate with GM and HQ to grow and refine the property’s F&B offerings for internal and external guests, ensuring on-brand and revenue-focused delivery.
• Contribute to achieving the budgeted P&L and seek new commercial revenue streams.
• Control payroll and costs by monitoring market conditions, forecasts and bookings to maximise departmental income.
• Ensure full compliance with local statutory legislation and regulation, particularly health & safety, employment law and fire safety.
• Deliver compliant site-level HR support and cultivate relationships with local influencers and contacts.
• Manage the property atmosphere so social spaces reflect the Generator brand and culture.
• Communicate clearly across the team so everyone understands company goals and is motivated to contribute.

Other reasonable duties as required will also form part of this role.

Person specification

• Essential: Minimum 2 years’ experience in a similar hospitality operations role.
• Clear communication skills and the ability to engage at all levels.
• Hands-on approach with strong attention to detail.
• Commercially minded with a track record of identifying business opportunities.
• Knowledge of local markets and a comprehensive understanding of relevant local legislation.
• Eligibility to work in the EU.
• Applications should be submitted in English.

Employee benefits

• Additional birthday day off on top of annual leave.
• Employee referral bounty programme (earn up to £1,000 per successful referral, no cap).
• Company contributions towards eligible gym memberships.
• Quarterly Ideas Award with one month’s doubled pay for the most valuable suggestion.
• Employer-funded life assurance at two times base salary (death in service lump sum).
• Employer-funded income protection covering 50% of base salary for prolonged incapacity.
• Two free nights’ accommodation across Generator hostels (subject to availability) and reduced staff/friends-and-family room rates across locations.
• Social events, recognition schemes and access to online learning tools.

Please send your application in English. For questions, call or visit www.staygenerator.com and our social channels. We look forward to your application and to having you help deliver our vision.

Requisiti

At least 2 years’ experience in a similar hospitality role; knowledge of local markets; eligible to work in the EU; application in English.