Descrizione della Posizione Lavorativa

We are seeking a Room Attendant for The St. Regis Rome. The role focuses on creating memorable guest experiences by maintaining immaculate rooms and public spaces, handling guest requests, and ensuring high standards of presentation, hygiene and service. (The listing also includes a note that the role is temporary, while the job card states full-time, indefinite.)

Guest relations

• Greet and acknowledge each guest with a smile, eye contact and a friendly verbal greeting; use the guest’s name when possible.
• Anticipate and address guest needs by asking clarifying questions and observing preferences; act on those preferences whenever feasible.
• Support colleagues to ensure adequate coverage and timely guest service.
• Listen actively and respond positively to guest questions, concerns and requests, following St. Regis procedures to resolve issues and build trust.

Housekeeping protocol

• Report urgent repairs or preventative maintenance directly to Engineering, At Your Service (AYS)/Delighted to Serve (DTS) or the Housekeeping office.
• Respond promptly to requests from guests, Front Desk, or AYS/DTS.
• Select proper cleaning chemicals and personal protective equipment for each task, following OSHA regulations and company standards; follow MSDS guidance for hazardous materials.
• Stock and fill the housekeeping cart with chemicals, rags, linens and amenities as required and return the cart to its designated area at shift end.
• Report room status and discrepancies (e.g., Do Not Disturb, discrepant rooms) to Main Linen Room, housekeeping manager/supervisor or Front Desk; comply with quality assurance standards.
• Clean and organise storage areas such as laundry, supply closets, linen and uniform rooms; fold linen to designated sizes by hand or machine.
• Place caution signs (e.g., wet floor) when necessary and perform other reasonable duties as requested.

Guest rooms, villas and suites

• Verify presence and working condition of in-room appliances (e.g., hair dryer, TV and remote, microwave).
• Clean bathrooms thoroughly (bathtub/hot tub/shower, toilet, sink, mirror, floors).
• Dust, polish and remove marks from walls and furnishings (appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
• Enter guest rooms following access procedures (knock three times, announce “Housekeeping” and ensure vacancy before entry) and limit access while cleaning per department rules.
• Remove trash, soiled linens and room service items from rooms and balconies/patios.
• Replace linens and terry (sheets, pillowcases, towels, bathrobes) according to bed-making and folding standards.
• Restock guest amenities and supplies (toiletries, glassware, linens, coffee, printed materials, laundry bags) per standards and report missing or damaged hotel property to management.

Public and employee areas

• Clean and stock public and staff restrooms and showers, including paper goods and soap; empty trash.
• Clean glass surfaces (windows, mirrors) to remove dust, spots and smears.
• Clean floor surfaces using designated chemicals and equipment (mops, buffers, vacuums, wet vacuums, extractors, shampoo machines, stain removers).
• Dust furniture, fixtures, woodwork, pictures, phones, fire extinguisher boxes, exit signs and air vents; empty public-area trash and ash receptacles into proper recycling or disposal containers.
• Inspect furniture for tears, rips or stains and report damage; maintain lighting by wiping lamps and fixtures and report burnt-out bulbs.

Communication

• Speak with guests and colleagues using clear, appropriate and professional language.
• Discuss work matters discreetly with coworkers and supervisors, avoiding public areas when handling sensitive topics.
• Treat all coworkers with dignity and respect and support team collaboration.

Safety and security

• Complete required safety training and certifications necessary for assigned tasks.
• Follow company and departmental safety and security procedures to maintain a clean, safe and secure environment.
• Report work-related accidents or injuries immediately to a manager/supervisor.
• Identify and correct or report unsafe procedures or conditions to management and safety/security personnel.
• Follow Hazardous Material Management procedures for handling and disposing of chemicals, pesticides, bloodborne pathogens, etc., and adhere to local training requirements and emergency procedures (evacuations, medical emergencies, natural disasters).
• Remain aware of and report undesirable persons on the property.

Policies and procedures

• Maintain a clean, hygienic and professional uniform, nametag and personal appearance in line with company policy.
• Follow company and departmental policies and procedures and protect company assets.
• Protect privacy and security of guests and coworkers and perform other reasonable duties as requested by supervisors.

Critical competencies

Interpersonal skills, customer service orientation, teamwork, respect for diversity, safety orientation, professional presentation, dependability, integrity and a positive demeanour are essential for success in this role.

Preferred qualifications

• Education: higher education diploma or equivalent.
• No prior related work or supervisory experience is required.
• Language: Italian is required.

Benefits

• Discounts on hotel rooms, gift shop items and food & beverage across the company.
• Learning and development opportunities online, on-the-job and in class.
• Charity events and wellbeing activities through the TakeCare program.
• Experienced management and motivated, engaging colleagues.
• Canteen service and uniform provided.

Requisiti

Higher education/diploma or equivalent; Italian language required; no prior related work experience necessary; must complete required safety training and certifications.