Night Front Office Host
Con Esperienza

Descrizione della Posizione Lavorativa

Mission: As Night Front Office Host you are the steady, reassuring presence who keeps the property functioning while the rest of the city sleeps. You welcome late arrivals with warmth, assist guests to settle in, and ensure the night is safe, smooth and friendly. You are responsible for maintaining a tidy and inviting lobby and handling overnight check-ins and any unexpected situations calmly and professionally.

About us: TSH is a bold, creative hospitality concept that blends hotel services with student accommodation, short- and long-stay options, gyms, events, rooftop bars, dining outlets and community/coworking spaces. Present across several European countries with more openings planned, we offer an innovative, social hospitality experience and aim for positive social impact.

What you will do

• Welcome guests arriving late and create a safe, relaxed environment during the night.
• Manage night check-ins, process payments, complete reports and follow established night procedures accurately.
• Keep the lobby clean, organised and comfortable throughout the shift.
• Assist guests with enquiries, special requests and any unforeseen issues that arise overnight.
• Monitor the building and promptly report anything unusual or urgent.
• Prepare clear morning handovers and communicate guest information to the day team.
• Coordinate with Housekeeping and Maintenance when necessary.
• Promote The Social Hub spaces and experiences to guests when appropriate.

What we expect from you

• 1–3 years of experience in hospitality or a similar guest-facing role.
• A calm, friendly demeanour that helps guests feel secure during the night.
• Availability and comfort with working regular night shifts.
• Proactivity, reliability and the ability to resolve issues independently.
• The capacity to remain steady and effective during both quiet hours and busy moments.
• Familiarity with digital front-office systems such as PMS, kiosks and messaging tools.
• Clear communication skills in English and Italian.
• Team-oriented approach with accurate handovers to support smooth operations.

What we offer

• The chance to work in a dynamic, multinational company that is reshaping hospitality.
• Employment with a Certified B Corp® company that seeks positive impact alongside profit.
• Opportunities for learning and growth with potential career progression.
• Generous staff discounts across our European properties, also available to friends and family.
• A lively workplace with regular events, friendly colleagues and standard salary/benefit offerings.

We embrace hybrid hospitality in everything we do and welcome people of all backgrounds. Everyone belongs here regardless of nationality, gender, age, sexual orientation, religion or culture. Be yourself and join a diverse, inclusive team.

Benefits for employees

• Discounts at all company properties across Europe for employees and their families/friends.
• Working within a multinational, innovative organisation with growth opportunities.
• Membership of a Certified B Corp® committed to positive social and environmental impact.

Requisiti

1–3 years experience in hospitality or similar; availability for regular night shifts; fluent in English and Italian; comfortable with PMS and digital tools; proactive and reliable.