Descrizione della Posizione Lavorativa
Role overview
As Restaurant Manager you will be the main driving force behind one of The Social Hub’s restaurants, bars or cafés. You will energize day-to-day service, organise both floor and office activities, and turn ideas into memorable guest experiences. You will lead a hands-on team of supervisors and hosts, cultivate a positive workplace culture and ensure guests return.
About The Social Hub
TSH is known for its unconventional approach to hospitality: a creative, lively environment that combines accommodation, coworking and social spaces with food & drink concepts, events and community activities. Operating across several European countries, the brand mixes hotel-like standards with student and long-stay solutions, gyms, talks, rooftops and more.
Key responsibilities
- Lead the daily operations of the restaurant, bar or café and ensure smooth service flow.
- Recruit, coach and motivate supervisors and team members to build an engaged team.
- Create a welcoming and consistent guest experience across service moments.
- Ensure the team is knowledgeable about menus, promotions and activations.
- Collaborate with kitchen, marketing and other departments to keep the concept relevant and engaging.
- Monitor and manage costs, revenue and operational performance while safeguarding service quality.
- Manage guest feedback decisively and convert issues into positive outcomes.
- Maintain a safe, clean and well-organised work environment.
Required experience and skills
- Proven experience managing a restaurant, bar, café or similar venue.
- At least one year of leadership experience in F&B.
- Ability to build teams and support staff development.
- Sound understanding of balancing excellent service with commercial targets.
- Comfortable with budgets, staffing plans and cost control.
- Clear communicator who leads with energy and empathy.
- Fluent in English and Italian; additional languages are a plus.
What we offer
- The chance to work in a dynamic, multinational and innovative hospitality company.
- Employment within a Certified B Corp® organisation that aims to combine profit with positive impact.
- Opportunities for learning and career progression.
- Discounts across our European properties for you and your friends and family.
- An engaging workplace with events, social life and standard salary/benefit packages.
- Starting salary: €26,778.10
Benefits
- Employee discounts across properties in Europe.
- Opportunities for professional growth and internal mobility.
- A collaborative, inclusive environment that values authenticity and diversity.
Equal opportunity
The Social Hub promotes fairness in pay and opportunity: starting salaries are set according to role, assessed proficiency and a transparent salary framework. The company fosters an inclusive culture welcoming people regardless of nationality, gender, age, sexual orientation, religion or culture.
Requisiti
Experience managing a restaurant/bar/café, at least one year of leadership in F&B, ability to manage budgets and teams, fluent in English and Italian.
Competenze richieste
Competenze professionali
F&B operations
Budget and cost control
Staffing and rota planning
Menu and promotion knowledge
Fluent English and Italian
Competenze trasversali
Leadership
Team coaching
Communication
Empathy
Guest service orientation