Server
Junior / Apprendista
Hilton Lake Como
Como, Lombardia, Italia
Di persona
Contratto a tempo indeterminato
Hospitality
Descrizione della Posizione Lavorativa
Role summary
As a Server, you will welcome and serve guests in a friendly, timely and efficient way to ensure an excellent Guest and Member experience. You must be well informed about the menu and service standards and follow Hilton’s grooming and health & safety rules.
Key responsibilities
- Manage guest enquiries courteously, quickly and efficiently.
- Serve alcoholic and non-alcoholic beverages in line with licensing and liquor regulations for both residents and non-residents.
- Maintain comprehensive knowledge of the menu and products.
- Ensure all floor stations are well stocked and mise-en-place is kept ready.
- Follow correct reporting procedures when issues arise.
- Ensure Food & Beverage orders are of consistent quality and delivered in a timely manner.
- Adhere to Hilton grooming standards, including uniform, cleanliness and personal hygiene.
- Comply with hotel security, fire procedures and all health & safety legislation.
Candidate profile
- Maintain a positive attitude and excellent communication skills.
- Be committed to delivering high levels of customer service.
- Demonstrate excellent grooming standards.
- Show flexibility to handle different work situations and the ability to work independently or as part of a team.
- Language required: Italian.
Desirable qualifications and experience
- Previous experience in a Food & Beverage department or the hospitality industry is advantageous.
- Experience handling cash is a plus.
- Knowledge of Food Hygiene Regulations is beneficial.
About Hilton Lake Como
Located on the slopes around Lake Como, the hotel is about 10 minutes from the city centre and a short walk from Villa Olmo. Many local boat excursions depart nearby. Guests can enjoy panoramic lake and mountain views from the rooftop infinity pool and sky-high bar.
Requisiti
Fluency in Italian; strong customer service and communication skills; adherence to Hilton grooming and health & safety standards. Previous F&B experience, cash-handling experience and knowledge of Food Hygiene Regulations are advantageous.Competenze richieste
Menu knowledge
Beverage service (licensing compliance)
Mise-en-place and station setup
Cash handling
Food hygiene regulations
Customer service
Communication
Positive attitude
Flexibility
Teamwork