Concierge Intern
Junior / Apprendista

Descrizione della Posizione Lavorativa

Join Jumeirah Capri Palace as a Concierge Intern for the summer season 2026. This role offers hands-on learning within the concierge department and involves supporting all desk activities to help deliver outstanding guest service.

Key responsibilities

• Welcome and assist guests by offering personalised information, recommendations and support with reservations, transport and local attractions, ensuring prompt and professional service.
• Ensure guest needs are fully met to contribute to an exceptional overall stay.
• Keep up to date with local events, dining options and cultural activities as well as partner services to create tailored and memorable experiences for guests.
• Work closely with Front Office, Guest Services, Housekeeping and other departments to maintain smooth communication and a seamless guest journey.
• Follow daily operational procedures and uphold the brand's service standards at the concierge desk.
• Maintain the concierge desk, organising supplies and materials and supporting their management.
• Support the collection of guest feedback and participate in team-led continuous improvement initiatives.
• Present a professional appearance and attitude, acting as an ambassador for the hotel in every interaction.

About you

• Academic background relevant to the position (studies in progress are acceptable).
• Proficient in Italian and fluent in English; an additional language is an advantage.
• Attention to detail and strong communication and interpersonal skills.

Department

Concierge and Reception.

About the company

Jumeirah is a global luxury hospitality group and member of Dubai Holding, operating an international portfolio of distinctive hotels and residences. Jumeirah Capri Palace, located in Anacapri, blends palazzo-style architecture with contemporary art, offering curated interiors, art-inspired suites, refined dining, a rooftop lounge with sea views and a nearby beach club by the Blue Grotto. The hotel provides personalised wellness programmes in a tranquil Mediterranean setting.

Benefits

• Possibility of accommodation.
• Colleague food & beverage discounted rates.
• Career development opportunities.
• Accommodation facilities.
• Parking facilities.
• Uniform and linen laundry services.

Requisiti

Academic background aligned with the role (including students in progress); proficient in Italian and fluent in English; attention to detail; strong communication and interpersonal skills.