Operations Manager
Con Esperienza

Descrizione della Posizione Lavorativa

We are looking for a personable and experienced Operations Manager to join the senior leadership team and support the General Manager. This role oversees the day-to-day running of the property, fosters a motivated team culture, ensures compliance with brand standards and policies, and works to deliver excellent guest experiences.

Who we are: Generator is a social-hospitality brand founded in London and now present across Europe and the US. Recognised among Fast Company’s Top 50 Most Innovative Companies, we focus on creating welcoming, design-led spaces where people can be themselves. Backed by Brookfield, we are entering a phase of strong growth and place our people at the centre of everything we do.

About Generator Venice: Situated on the Giudecca waterfront a short vaporetto ride from Piazza San Marco, Generator Venice occupies a former warehouse that blends historic character with contemporary design. The hostel features mosaic floors, a glass chandelier and a stone fireplace, with public areas arranged around the bar and café. Rooms offer views of gardens, the Lido, the Grand Canal or San Marco.

Key responsibilities

• Support the General Manager across all departments and deputise when required.
• Lead, develop and implement a regular programme of creative, revenue-driving events and initiatives within the hostel.
• Collaborate with GM and HQ to evolve and expand the property’s F&B offerings for both internal and external guests, ensuring on-brand, revenue-focused delivery.
• Contribute to creating and delivering the budgeted P&L.
• Control payroll and departmental costs by monitoring market conditions, forecasts and business on the books to maximise income.
• Be commercially proactive in exploring and developing new revenue streams.
• Maintain comprehensive knowledge of and ensure compliance with statutory local legislation and regulation, notably Health & Safety, employment law and Fire Safety.
• Ensure compliant site-level HR support is provided.
• Cultivate relationships with local influencers and build a useful contacts database.
• Manage and shape the property’s atmosphere so social spaces reflect the Generator brand and culture.
• Communicate clearly and appropriately across the organisation so the wider team understands company goals and feels motivated to achieve them.

These points are not exhaustive; other reasonable duties as required will form part of the role.

Personal profile

• Good communication skills with the ability to interact effectively at all levels.
• Hands-on attitude with strong attention to detail.
• Commercially astute with a proven ability to spot and act on business opportunities.
• You must be eligible to work in the EU to be considered for this role.

Experience required

• At least 2 years’ experience in a similar role within hospitality.
• Good knowledge of the local markets.

How to apply

Send your application in English. For questions, call us or visit www.staygenerator.com or our social media pages. We look forward to hearing from you.

Benefits

• Birthday day off in addition to annual holiday allowance.
• Employee bounty programme with opportunities to earn up to £1,000 for successful new-hire referrals (no cap).
• Company contribution towards gym membership fees for eligible employees.
• Ideas Award: quarterly recognition that doubles pay for one month for the employee with the most valuable suggestion/feedback.
• Employer-funded life assurance at two times base salary (death in service lump sum).
• Employer-funded income protection covering 50% of base salary for prolonged incapacity.
• Two free nights’ accommodation across any Generator hostels (subject to availability).
• Reduced staff room rates for employees and for friends & family across Generator locations.
• Social events and celebrations, employee recognition schemes and online learning tools.

Requisiti

At least 2 years’ experience in a similar hospitality role; eligible to work in the EU; English language proficiency; knowledge of local markets.