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Descrizione della Posizione Lavorativa
Position summary
This role focuses on creating memorable guest experiences where food and beverages complement an exceptional service. As a Guest Service Expert you take initiative and provide a broad range of services to ensure guests enjoy their meal and overall experience.
Key responsibilities
- Prepare and set dining areas and tables according to standards.
- Communicate effectively with kitchen and other departments.
- Interact with guests, take orders and serve food and beverages.
- Maintain cleanliness and order of workstations, tools and supplies.
- Make each transaction feel like part of the guest experience and perform other reasonable duties as requested.
Workplace expectations and physical demands
You are expected to follow company policies, contribute to a safe workplace and uphold quality standards. Professional uniform, appearance and communication are required. The job involves significant physical activity: standing, sitting or walking for extended periods; moving over sloping, uneven or slippery surfaces; reading and visually verifying menu information; and handling objects (move, lift, carry, push, pull, place) up to 25 pounds without assistance and 50 pounds with assistance. Tasks also include reaching overhead and below the knees, bending, twisting, pulling and stooping.
Department
F&B Service / Bar
Preferred qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related work experience: Less than 1 year.
- Supervisory experience: None required.
- License or certification: None required.
Language
Italian required.
Requisiti
High school diploma or G.E.D.; less than 1 year of related work experience; no supervisory experience; no license or certification required; Italian language required.
Competenze richieste
Competenze professionali
Bar service
Table setting
Menu management
Basic food & beverage hygiene
Order taking and guest service
Competenze trasversali
Guest service
Initiative
Communication
Teamwork
Professional appearance
Attention to detail
Physical stamina