Descrizione della Posizione Lavorativa

Casa Brera, a Luxury Collection Hotel, Milan ricerca un Restaurant Manager per il suo outlet Etereo. Riportando all'F&B Outlets Manager, la figura garantirà un servizio fluido e curato, una presentazione ricercata, un'accoglienza attenta e un'atmosfera sofisticata. Il ruolo richiede la leadership del team, il mantenimento degli standard del brand e la capacità di creare esperienze personalizzate che rispecchino la cultura di The Luxury Collection.

Questa opportunità è rivolta a un professionista dell'ospitalità dotato di calore umano, attenzione ai dettagli e passione per esperienze culinarie di livello che contribuiscano a un percorso d'ospite eccellente. Inizio: appena possibile.

About us

Situato nelle vicinanze del celebre Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan è un'espressione autentica dello spirito milanese e del quartiere Brera. Progettato dall'architetto Patricia Urquiola, l'hotel dispone di 101 camere e 15 suite, tra cui la raffinata Milanese Suite. Etereo, il nostro rooftop bar e ristorante con piscina, offre viste panoramiche e una proposta gastronomica d'eccezione. L'hotel è apprezzato da ospiti e residenti e propone colazioni, aperitivi in stile milanese e una cucina che reinterpreta sapori regionali.

Main responsibilities

• Oversee restaurant operations: supervisionare l'operatività dell'outlet per assicurare livelli elevati di servizio e qualità.
• Lead the team: guidare, motivare e formare il personale, favorendo fiducia, rispetto e collaborazione.
• Apply brand standards: far rispettare le linee guida Marriott e del brand Luxury Collection.
• Ensure guest satisfaction: assicurare che l'esperienza degli ospiti superi le aspettative e gestire eventuali reclami.
• Gestire ordini, controllo stock e inventari in collaborazione con l'ufficio acquisti.

What you’ll do

Managing day-to-day operations

• Supervises and manages the outlet staff and daily operations; steps in to perform duties when necessary.
• Maintains compliance with HACCP standards.
• Review staffing and schedules with supervisors to meet guest service, operational needs and financial objectives.
• Support planning, organisation and promotion of on-property events.
• Responsible for stock control, inventory and stockroom operations with Purchasing department.

Leading the Food & Beverage team

• Use interpersonal and communication skills to lead and influence the team; act as role model for Marriott and brand values.
• Identify development needs and provide coaching/mentoring; set goals and organise work priorities.
• Ensure productivity, compliance with F&B policies and all applicable laws, and monitor responsible alcohol service.

Ensuring exceptional customer service

• Deliver outstanding service for customer satisfaction and retention; coach staff to understand guest needs.
• Manage service delivery from entry to departure and meet with guests informally to collect feedback.
• Handle guest problems and complaints and record them in the property's internal system; ensure corrective actions.

Managing and conducting human resources activities

• Provide guidance to associates, set performance standards and monitor results.
• Develop and deliver training programs; ensure fair treatment and strive to improve retention.
• Promote an open-door approach, solicit feedback and act to improve employee satisfaction and recognition.

Additional responsibilities

• Communicate with supervisors and colleagues by phone, email or in person.
• Analyse information to solve problems and choose best solutions.
• Assist servers and hosts on the floor during busy periods; supervise shifts in absence of the F&B Outlets Manager.
• Oversee financial aspects of the department including purchasing and invoice payments via the company system.

The impact you’ll make

As part of our team you will lead a concept that creates distinctive guest experiences, attract hotel guests and the local community, mentor passionate F&B colleagues, set luxury service standards, position the outlet creatively in the local market and drive top-line and customer growth.

What you’ll need

• Experience managing daily F&B operations in upscale or luxury hospitality.
• Proven ability to motivate, coach and engage teams to achieve high performance and service excellence.
• Comfortable working cross-functionally and supporting departmental goals.
• Fluent English and Italian.
• Can-do attitude and willingness to go the extra mile.
• Solid experience in managing and training teams; knowledge of HACCP policies and procedures.
• Ability to plan, organise and promote small to medium size events.
• A warm, people-oriented demeanour and team-player attitude.

What we offer

• Belong to Marriott International with internal promotion opportunities and global career paths.
• World-class training and development programmes to grow your skills.
• Discounted room nights, meals and spa access across more than 9,000 hotels worldwide; discounts for friends and family.
• Special breakfast offer in Europe (€5) when staying at our hotels.
• Performance and recognition programmes, wellness and sustainability initiatives.

Benefits

• Access to Marriott training and career progression.
• Discounted stays, meals and spa at Marriott properties worldwide; friends & family discounts.
• Performance recognition programmes and wellness initiatives.

Requisiti

Esperienza nella gestione quotidiana di F&B in strutture di livello upscale/luxury; capacità di motivare e formare team; esperienza nel controllo stock e pianificazione orari; conoscenza norme HACCP; abilità nell'organizzare piccoli/medi eventi; ottima conoscenza di inglese e italiano; attitudine orientata al cliente.