Talent Culture Manager
Con Esperienza

Descrizione della Posizione Lavorativa

Collegio alla Querce, Auberge Resorts Collection is a hilltop Italian retreat, formerly a renowned educational institution, and the only hotel in the city of Florence offering sweeping views of both the historic centre and the Tuscan hills. The property occupies gracious 16th-century buildings and features terraced Baroque gardens. The resort comprises 49 Guest Rooms, 28 Suites and 6 Grand Suites. Dining and event venues include La Gamella (fine-dining Italian restaurant with The Chef's Table), Bar Bertelli (housed in the former principal's office), poolside Café Focolare, and historic spaces such as the original chapel, Sala Dorati and Il Teatro. Aelia Spa — the first spa in partnership with Furtuna Skin — offers nature-focused wellbeing experiences. The resort will also organise a variety of local experiences that celebrate Florence's Renaissance spirit.

At Collegio alla Querce we are committed to enriching the lives of our team Members, Guests and Community. We are recruiting a Talent & Culture Manager who will assist the Regional Director of Talent & Culture to promote our culture, help build best-in-class teams and lead talent performance, development and engagement to support the hotel’s growth.

Key responsibilities

• Act as a collaborative, strategic partner to the Regional Director of Talent & Culture to help meet hotel objectives, implement process improvements and ensure appropriate staffing levels.
• Attract and hire top talent by representing the brand’s culture and values; partner with department leaders to develop effective staffing strategies and monitor the local talent market.
• Champion Auberge learning & development initiatives: organise and, when required, deliver team member trainings to enhance service skills and product delivery.
• Support succession planning aligned with the broader Talent Management strategy.
• Foster a collaborative team environment: coach performance, create feedback loops so team concerns are heard and addressed, and promote peer-to-peer idea sharing.
• Design and support engagement activities such as events calendars, recognition programmes and incentives to keep team members connected to the brand and well informed.
• Monitor engagement and retention metrics to maintain a deep understanding of organisational culture and identify improvement opportunities.
• Manage HR administrative processes: maintain accurate employee records, handle onboarding and offboarding documentation, administer attendance and leave, and ensure compliance with company policies and local legal requirements.
• Oversee the daily operations of the Talent & Culture department to ensure strong team performance.

Qualifications and requirements

• Minimum three (3) years of progressive Human Resources management experience.
• Previous HR experience in the hospitality industry is required, with a solid understanding of hotel operations and team member engagement.
• Strong knowledge of local labour laws and employment practices.
• Excellent verbal and written communication skills in Italian and English.

About Auberge Collection and Friedkin

Auberge Collection is a portfolio of distinctive hotels, resorts, residences and private clubs that combine crafted luxury with local spirit across the world. The portfolio includes one-of-a-kind properties delivering exceptional design, cuisine, wellbeing and discreet service. Friedkin is a privately held family of global brands across industries including hospitality; for more information visit auberge.com and friedkin.com.

Requisiti

Minimum 3 years of progressive HR management experience; prior HR experience in hospitality required; strong knowledge of local labour laws; excellent verbal and written skills in Italian and English.