Front Office Host
Con Esperienza

Descrizione della Posizione Lavorativa

Role overview

As Night Front Office Host you are the composed, reassuring presence who keeps the hotel running after dark. You welcome guests arriving late, help them settle in and ensure the overnight atmosphere is safe, orderly and welcoming. You manage the lobby at night, complete check-ins and night procedures, and respond to any guest needs that arise between late evening and early morning.

About The Social Hub

The Social Hub is a creative, hybrid hospitality concept where people can stay, work, learn and socialise. Operating across several European countries, we offer hotel rooms, student-style accommodation, coworking and event spaces, gyms, bars and restaurants, and a busy community life. As a Certified B Corp, we aim to balance profit with positive social impact.

Key responsibilities

• Welcome late-night arrivals and maintain a calm, safe environment
• Execute check-ins, payments, night reports and other overnight procedures accurately
• Keep the lobby tidy, organised and comfortable throughout the night
• Assist guests with enquiries, special requests and unexpected situations
• Monitor the building and report anything unusual or urgent
• Prepare clear morning handovers and share guest insights with the day team
• Coordinate with Housekeeping and Maintenance when necessary
• Promote The Social Hub’s spaces and experiences when appropriate

Required profile

• 1–3 years of experience in hospitality or another guest-facing role
• A calm, friendly demeanour that helps guests feel safe during the night
• Willingness to work regular night shifts
• Proactive, reliable and able to resolve issues independently
• Able to handle quiet periods and busy moments with steady energy
• Comfortable using digital systems such as PMS, kiosks and messaging tools
• Clear communication in English and Italian
• Team player who hands over information clearly to colleagues

What we offer

• Work in a dynamic, multinational company that challenges conventional hospitality
• Opportunities for learning and career growth within the organisation
• Employee discounts across our European properties for you and your friends and family
• A lively workplace with events, supportive colleagues and standard salary/benefit provisions
• As a Certified B Corp, we apply an equal-pay approach: offers are based on role and assessed proficiency and are final.

Compensation

Starting salary: €25,255.14 gross per year

Benefits

• Discounts across all properties in Europe for employees and their guests
• Learning and development opportunities and internal growth potential
• A social, eventful workplace with colleague support and wellbeing resources

Requisiti

1–3 years in hospitality or guest-facing roles; comfortable with regular night shifts; proactive, reliable and able to work independently; fluent in English and Italian; experience with PMS, kiosks and messaging systems.