Descrizione della Posizione Lavorativa

Position summary: You will be a member of the Front Office team and will carry out front-desk duties to deliver an excellent guest experience.

• Welcome and check in guests, ensuring a friendly and professional reception.
• Assign rooms and manage room allocations according to hotel procedures.
• Provide guests with information and assistance throughout their stay.
• Handle bookings and manage reservations efficiently.
• Receive, log and address guest complaints, working to find timely solutions.
• Identify and analyze guests' needs to provide appropriate support and services.
• Take and route incoming phone calls and messages.
• Complete required forms and documentation accurately.
• Coordinate with other hotel departments to fulfill guest requests and ensure service quality.
• Process payments and maintain guest records in compliance with company policies.

Preferred qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Experience: Relevant prior experience in similar roles is desirable.
• Supervisory experience: Not required.
• Licenses/certifications: None required.
• Languages: A fluent command of both Italian and English is required.

Marriott International is an equal opportunity employer committed to inclusive hiring. We value diverse backgrounds and foster a workplace where associates are respected and supported. Discrimination on protected bases, including disability or veteran status, is not tolerated.

By joining Sheraton, you become part of a global community that has welcomed and connected people since 1937. Sheraton associates help create a sense of belonging across more than 400 locations worldwide through attentive service and engaging guest experiences. If you enjoy working as part of a team to deliver meaningful hospitality, we invite you to consider career opportunities with Sheraton and Marriott International.

Benefits

On-site facilities and guest offerings include access to the Sheraton Club (where applicable), a spa and a 24/7 fitness center. The hotel features a large outdoor area with a seasonal outdoor pool and bar, a terrace garden and on-site dining including an Argentine specialty restaurant and an internal bar-restaurant. The property also provides extensive conference and event space.

Requisiti