Descrizione della Posizione Lavorativa

Join TheFork to support and educate restaurant partners on our booking management tools and help them get the most from their digital transformation. TheFork is a leading restaurant booking platform in Europe and part of the Tripadvisor Group; we value respect, ownership, growth and collaboration.

What you will do

• Onboard and train partners on TheFork Manager, our restaurant booking management software.
• Ensure partners adopt and use the management tool daily and help them streamline service operations.
• Support partners through their digital transformation and demonstrate the benefits of upgrading their ERB.
• Provide re-training and proactively propose refresher sessions when needed.
• Continuously seek ways to improve training techniques and delivery.
• Deliver an excellent partner experience throughout onboarding.
• Collect feedback from the field and share insights with the Product team to improve the ERB.

Required qualifications

• Italian at C2 level and fluency in English are mandatory.
• Previous experience in similar roles is appreciated.
• Experience with CRM systems (Salesforce is a strong plus).
• Excellent communication skills; able to present and train clearly.
• Team player, passionate, open-minded, with a sense of humour.
• Good stamina and flexibility to work in a dynamic, partner-facing role.

Contract and working model: permanent contract with a flexible working environment (typically hybrid: office + home office; company policy mentions 2 days home office per week and additional remote flexibility during summer and December).

How we work and recruit

We are part of Tripadvisor and we aim to build a diverse, people-first culture. All hiring is conducted via our careers site and official email; we will never ask for payment or recruit via unsolicited text messages. If you need reasonable support during application or interview due to health conditions or disability, contact [email protected].

Benefits

• Permanent contract and competitive fixed salary plus bonus.
• Flexible working arrangements (home office days + seasonal full-remote options).
• Lunch vouchers for each working day.
• International and inclusive teams; strong focus on diversity.
• Welfare allowance for school costs, elderly care, babysitting, transport, travel and leisure.
• Health insurance; life and disability insurance at no cost to the employee.
• Lifestyle benefits to reimburse physical and leisure activities, family support, travel, etc.
• Continuous learning and development programs and free access to the Calm app.
• Great offices with dining and leisure areas and frequent team-building events.

Requisiti

C2 level Italian and fluency in English; prior experience in similar training/onboarding roles preferred; experience with CRM systems (Salesforce is a plus); strong communication skills; team player with flexibility and stamina.