Front Office Host
Con Esperienza

Descrizione della Posizione Lavorativa

Your role

As the Night Front Office Host you are the composed, confident presence who manages the hotel during the night. You welcome guests who arrive late, help them settle in and ensure the night is safe, smooth and welcoming. You are responsible for the overnight lobby, maintaining a tidy and comfortable environment, and you handle check-ins and any unexpected situations that occur while others sleep.

About The Social Hub

TSH breaks the rules of traditional hospitality: we are a creative, lively and inspiring hybrid hospitality concept where people can work, stay, learn and socialise. In addition to hotel rooms we offer student accommodation, short and long stays, gyms, events, rooftop bars, dining venues, community and coworking spaces. Headquartered in Amsterdam, we operate in multiple European countries and continue to grow.

Main responsibilities

• Welcome late-night guests and create a calm, safe atmosphere
• Manage check-ins, payments, nightly reports and processes with accuracy
• Keep the lobby organised, clean and comfortable during the night
• Assist guests with enquiries, special requests and unforeseen issues
• Monitor the building and report anything unusual or urgent
• Prepare thorough morning handovers and share guest insights with the day team
• Coordinate with Housekeeping and Maintenance when necessary
• When appropriate, promote The Social Hub experiences and spaces to guests

Requirements

• 1–3 years of experience in hospitality or a similar guest-facing role
• A calm, friendly presence that reassures guests during the night
• Willingness and ability to work regular night shifts
• Proactive, reliable and able to solve issues independently
• Comfortable with both quiet and busy periods, maintaining steady energy
• Familiarity with digital systems such as PMS, kiosks and messaging tools
• Clear communication in English and Italian
• Team player who hands over clearly and supports smooth operations

What we offer

• The chance to work in a dynamic, multinational company that redefines hospitality
• Employment with a Certified B Corp® balancing profit and positive impact
• Opportunities to learn, grow and advance within the company
• Great discounts across our European properties for you and your friends and family
• A lively workplace full of events, supportive colleagues and standard salary/benefit provisions

At The Social Hub, we aim for fair and consistent pay. Your starting salary is determined by the role, assessed proficiency and our salary framework; we present our best and fairest offer upfront and do not negotiate salaries.

• Starting salary: 25.255,14€ gross per year

We welcome everyone as they are and promote a diverse and inclusive workplace regardless of nationality, gender, age, sexual orientation, religion or culture.

Benefits

• Employee discounts across TSH properties in Europe
• Access to events, community spaces and company-run activities
• Development opportunities including training and leadership support
• Support for mental health and personal growth initiatives

Requisiti

1–3 years hospitality or guest-facing experience; calm and friendly presence for night shifts; available for regular night work; proactive, reliable and independent problem-solving; comfortable with PMS/kiosks/messaging tools; fluent in English and Italian; team player providing clear handovers.