Night Auditor
Con Esperienza

Descrizione della Posizione Lavorativa

About us

Experimental is known for having introduced cocktail bar culture to Paris in 2007 and has since evolved into a group of creative cocktail bars and boutique hotels across Europe and beyond. Destinations include major capitals such as Rome, Paris and London, seasonal spots like Comporta, Ibiza and Menorca, and mountain resorts including Verbier and Val d’Isère. The group also operates venues in Porto, Venice, New York, Biarritz and the Cotswolds, each combining design, creativity and high-quality service.

About Experimental Roma

Opening in mid-2026 on Via Ludovisi (just off Via Veneto), Experimental Roma will be a cinematic new destination. Converted from a former bank and redesigned by Rodolphe Parente, the hotel will embody la dolce vita with an elegant, timeless Italian style. The property will offer 82 rooms, a restaurant, a bar and a spectacular rooftop with a suspended pool and expansive views over Rome. Join Experimental to be part of this opening where creativity and hospitality come together on the Roman scene.

About the role

Reporting to the Front Office Manager, you will manage guest reception and relations during the night shift and handle reservations. Your main duties include:

• Providing each guest with a warm and personalised night-time welcome,
• Maintaining high service standards to contribute to guest satisfaction,
• Being in charge of the hotel during the night once the day management team has left,
• Contributing to achieving qualitative objectives within the Front Office department,
• Ensuring the safety of guests and the property,
• Setting up the breakfast buffet,
• Handling guest comments, requests and potential complaints professionally,
• Anticipating and responding to guest needs,
• Managing check-ins and check-outs efficiently to minimise waiting time,
• Informing guests about stay conditions, formalities and hotel services,
• Managing phone calls and the reservations schedule,
• Following up on guest requests (wake-up calls, taxis, in-room breakfast, etc.),
• Preparing reports on activities and any incidents occurring during the shift,
• Ensuring all guest information documents are available and up to date,
• Promoting the hotel’s services to maximise sales and applying the hotel’s pricing policy,
• Being responsible for the cash register and complying with payment and invoicing procedures,
• Keeping the reception area clean and verifying daily reservations and summaries of off-site bookings.

About you

You have at least two years of experience in a similar position. You are dynamic, proactive and demonstrate a strong commitment to service excellence. You present a professional appearance, are reliable, attentive to guest needs, rigorous and well organised, and you work effectively as part of a team. You are passionate about hospitality and possess excellent interpersonal and communication skills.

You are fluent in Italian and English; knowledge of a third language is an advantage. You are proficient in Microsoft Office and in the Opera property management system.

Experience Hospitality, the Experimental way — you will be immersed in a stimulating and innovative environment, join a dynamic group and grow alongside passionate professionals and recognised experts. Whether this is your first role or a new career opportunity, Experimental invests in recruiting, developing and retaining motivated and talented people from diverse backgrounds.

Benefits

• Training and opportunities for career development,
• Possibilities for internal mobility across France, Italy, Switzerland, the US, the UK, the Balearic Islands and other locations,
• Attractive discounts across all Experimental venues (cocktail bars, wine bars and restaurants).

Requisiti

Minimum two years’ experience in a similar role; fluent in Italian and English (third language is a plus); proficiency in Microsoft Office and Opera PMS; professional appearance, strong organisation and excellent interpersonal skills.