Front DeskAgent Turnant
Con Esperienza

Descrizione della Posizione Lavorativa

The Front Office Agent is the central figure of the guest experience at our five‑star hotel: you are the first and last contact for guests and contribute to making each stay seamless and luxurious.

Main duties and responsibilities

• Record and honour guest preferences noted at reservation and ensure they are applied.
• Coordinate with Housekeeping and Maintenance to have rooms ready for arrivals.
• Welcome guests at check‑in and farewell them at check‑out following the hotel service standards.
• Proactively promote hotel services and amenities such as room upgrades, dining options and SPA experiences.
• Handle guest requests in person, by phone or via email/WhatsApp with care and timeliness.
• Provide courteous, detail‑oriented responses to every guest need and maintain up‑to‑date knowledge of local attractions and hotel offerings.
• Collaborate actively with all departments to ensure a smooth, high‑quality service and contribute to a positive team atmosphere.
• Manage front office administrative tasks precisely, including cash handling and maintaining guest records in compliance with GDPR.
• Be available to cover a night shift once a month.
• Perform additional duties as assigned by your direct supervisor.

Requirements

• Languages: English C1, Italian C2; a third language is a plus.
• Preferably at least 2 years' experience in a similar role within a luxury hotel or resort.
• References required.
• Proficiency with hotel management systems (e.g. Opera Cloud) and Microsoft Office Suite.
• Flexibility to work shifts, including evenings, weekends and holidays.

Benefits

• Fixed‑term contract of 6 months from June 2026 (CCNL Settore Turismo - Federalberghi).
• Initiatives and events for staff well‑being to promote collaboration and inclusion.
• Training activities and rewards linked to quality of service.
• Staff canteen provided.
• Uniform and uniform cleaning supplied.
• Working regime: 5/7 days.
• Gross annual salary (RAL): €25.000 on 14 months.
• No lodging facilities available.
• Workplace: Florence, Via Bolognese 89.

Please send your CV including a photograph and an authorization for the processing of personal data in accordance with EU Regulation 2016/679 (GDPR); these data will be used exclusively for the ongoing selection. The position is open to both sexes according to laws 903/77 and 125/91. Applications that do not meet the requested requirements will not be considered.

Requisiti

English C1, Italian C2 (third language a plus); preferably minimum 2 years in a similar luxury hotel/resort role; references; proficiency with hotel PMS (e.g. Opera Cloud) and MS Office; flexibility to work shifts including evenings, weekends, holidays; availability to cover one night shift per month.