Descrizione della Posizione Lavorativa

Position summary: At The St. Regis Rome we are looking for a Room Attendant. The advertisement indicates the role as a Room Attendant (temporary), while the job panel also shows Full-time, Indefinite. The role focuses on ensuring guest rooms and hotel areas are immaculate and contribute to a memorable guest experience.

Guest relations

Welcome and acknowledge every guest with a friendly greeting and eye contact, using the guest’s name when feasible. Anticipate and respond to guest needs by asking questions to understand preferences and acting on them. Support colleagues to ensure adequate coverage and timely service, and address guest queries or concerns using St. Regis procedures to resolve issues and build trust.

Housekeeping protocol

• Report urgent repairs or preventive maintenance to Engineering, At Your Service/Delighted To Serve or the Housekeeping office.
• Respond promptly to requests from guests, the Front Desk or AYS/DTS.
• Select appropriate cleaning chemicals and personal protective equipment for each task, following OSHA regulations and corporate standards.
• Fill and return carts with supplies (chemicals, rags, linens, amenities) as needed, and keep them in designated areas at shift end.
• Report room status (e.g., Do Not Disturb, discrepant rooms) to Main Linen Room, Housekeeping management or Front Desk.
• Comply with quality assurance expectations and maintain organized storage areas (laundry room, supply closets, linen/uniform rooms).
• Fold and handle linen to required sizes and post caution signs (e.g., wet floor) when necessary.
• Perform other reasonable duties as requested.

Guest rooms, villas and suites

• Check that appliances and in-room items (hair dryer, TV and remote, microwave, etc.) are present and functional.
• Clean bathrooms thoroughly (tub/shower, toilet, floor, sink, mirror).
• Dust, polish and remove marks from walls and furnishings, baseboards, ledges and doors.
• Enter rooms following access procedures (knock three times, announce “Housekeeping”, confirm vacancy) and limit access while cleaning.
• Remove trash, soiled linen and room service items from rooms and balconies/patios.
• Replace linens and terry (sheets, pillowcases, towels, bathrobes) following correct bed-making and folding standards.
• Restock guest amenities (toiletries, glassware, coffee, printed materials, laundry bags) according to standards and report missing or damaged hotel property.

Public and employee spaces

• Clean and stock public and employee restrooms and showers.
• Remove dust, spots and smears from glass surfaces (windows, mirrors) and clean floor surfaces using designated chemicals and equipment (mops, buffers, vacuums, extractors, shampoo machines).
• Dust furniture, fixtures, woodwork and other surfaces in assigned areas and empty trash/ash receptacles for proper disposal or recycling.
• Inspect furniture for damage and report findings; maintain lighting by wiping fixtures and reporting burnt-out bulbs.

Communication

Use clear, appropriate and professional language with guests and coworkers. Discuss work matters discreetly, avoiding public areas, and treat colleagues with dignity and respect while supporting teamwork.

Safety and security

• Complete required safety training and certifications to perform job tasks.
• Follow company and departmental safety and security procedures to maintain a clean, safe and secure environment.
• Report work-related accidents or injuries immediately to a manager/supervisor.
• Identify and correct or report unsafe procedures or conditions and follow Hazardous Material Management Program guidelines and MSDS instructions.
• Follow property-specific emergency procedures (evacuations, medical emergencies, natural disasters) and remain aware of undesirable persons on premises.

Policies and procedures

• Ensure uniform, nametag and personal appearance are clean, hygienic and professional in line with company policy.
• Adhere to company and department policies and protect company tools, equipment and guest/coworker privacy.
• Perform other reasonable duties as requested by supervisors.

Critical competencies

Interpersonal skills, customer service orientation, teamwork, diversity relations, safety orientation, presentation, dependability, integrity and a positive demeanor are essential.

Preferred qualifications and requirements

Education: Higher Education, diploma or equivalent. Related work experience: no related work experience required. Supervisory experience: no supervisory experience required. Language: Italian is required.

About joining St. Regis

Connect your passion with a rewarding opportunity: grow through exposure to different areas of the business and access varied career paths. St. Regis, part of Marriott International, values diverse backgrounds and is an equal opportunity employer that fosters inclusion and non-discrimination.

Benefits

• Discounts on hotel rooms, gift shop items, food and beverage across the company.
• Learning and development opportunities online, on the job and in class.
• Charity events and wellbeing activities through the TakeCare program.
• Experienced management and motivated, engaging colleagues.
• Canteen service and uniform provided.

Requisiti

Higher Education (diploma or equivalent); Italian language required; no prior related work experience or supervisory experience required.