Solutions Analyst
Junior / Apprendista

Descrizione della Posizione Lavorativa

Interested? Please email us at [email protected].

VIVITAL is a software solutions company that helps organizations get more value from their Salesforce.com investments. The operations team focuses on inventing, building and delivering solutions that improve everyday experiences and strengthen relationships among employees, customers and communities.

About the Role

We are looking for a dedicated Solutions Analyst to join a growing team. The role requires learning customers' businesses, documenting critical processes and requirements, and proposing effective technical solutions. Candidates should be enthusiastic about Salesforce.com, enjoy creative problem solving (the position offers multiple promotion paths) and be skilled at coordinating actions across teams and conversations.

Key Responsibilities

• Create project documentation and assets: document current and future-state customer processes and data models; analyze gaps, risks and opportunities; capture features, user stories, requirements and success criteria; maintain and organize project artifacts; take meeting notes and track issues to support the Project Manager and Solutions Lead.
• Develop technical prototypes: participate in design sessions and propose recommendations; use Salesforce.com technologies to build and demonstrate live solutions during design and implementation; document and share user experience wireframes with stakeholders.
• Deliver customer and project research: help prepare client presentations and proposals; assist in writing technical approaches and design documentation; collaborate with team members and customers on new ideas and innovations.
• Coordinate delivery: support the Project Manager in delivery tasks, assist the Solution Lead with early prototypes and help the Sales team with customer-facing presentations and proposal content.

Measurement and Success

Success will be evaluated by:

• How accurately you listen to and document customer processes and conversations.
• Progress and practical use of Salesforce.com knowledge.
• The ability to think through customer situations and offer creative insights.
• Reliability in accepting assignments and delivering on commitments.

Requirements

• Excellent communication and customer-facing skills.
• Strong writing abilities (note taking, formal documentation and presentation creation).
• A curious, independent and inquisitive attitude.
• 1–2 years of experience in a professional environment.
• Strong interpersonal skills and ability to work cross-functionally.
• Bachelor’s degree or equivalent.

Nice to Haves

• Experience with Salesforce.com or other development platforms.
• Entrepreneurial mindset.

About the Candidate

The ideal person will embody VIVITAL’s core values with enthusiasm and a service-oriented approach. Team members are self-directed, goal-driven, open to learning, and welcome creativity and new ideas. We value high energy alongside commitment to contributing to a positive culture and to building the company together.

Requisiti

Eccellenti capacità comunicative e di relazione con il cliente; forti abilità di scrittura; spirito curioso e autonomia operativa; 1–2 anni in contesto professionale; buone competenze interpersonali; laurea o titolo equivalente.