Receptionist
Con Esperienza

Descrizione della Posizione Lavorativa

About Experimental

Founded after introducing cocktail-bar culture to Paris in 2007, Experimental has expanded into a collection of boutique hotels and bars across Europe and beyond, with locations including Rome, Paris, London, Porto, Venice, New York and seasonal destinations such as Ibiza and Verbier. Each property combines design, creativity and attentive service, with further openings planned.

Il Palazzo Experimental

Il Palazzo Experimental features 32 beautifully designed rooms and suites by Dorothée Meilichzon and a large private garden beside a tranquil canal. The hotel has three canal-facing entrances giving direct access to the restaurant L’Adriatica, the reception area and the Experimental Cocktail Club.

About the role

We are recruiting a Receptionist to join the team at Il Palazzo Experimental. The main responsibilities include:

• Welcoming and assisting guests upon arrival.
• Managing all front desk operations: check-in, check-out, currency exchange, invoicing, room allocation, information, reservations and concierge services.
• Answering guest enquiries and requests, providing personalised service tailored to each need.
• Maintaining consistently high standards of guest service in line with company quality expectations.
• Handling guest complaints in coordination with the Front Office Manager.
• Ensuring effective communication and coordination with hotel departments (Housekeeping and F&B).
• Coordinating front desk security to protect guests, property and belongings, including key control.
• Managing the hotel’s general mailbox by replying to and forwarding emails as necessary.
• Supporting administrative activities at the front desk, keeping departmental administration efficient and submitting operational reports on time.
• Keeping work areas tidy and ensuring the hotel entrance is welcoming.
• Maintaining departmental equipment in good, clean working order.

About you

• Minimum 3 years’ experience in a similar front desk role, ideally within an upscale hotel.
• Well-groomed appearance with a strong service mentality and excellent interpersonal skills.
• Attention to detail, teamwork, initiative, availability and flexibility to perform in a demanding environment.
• Proficiency in Microsoft Office; knowledge of Opera is an advantage.
• Fluent in Italian and English; knowledge of a third language is a plus.

Joining Experimental means working in an innovative and stimulating environment and having the chance to develop alongside skilled professionals. The group promotes recruitment, training and internal mobility across its destinations.

Benefits

• Training and career development opportunities.
• Possibilities for internal mobility across France, Italy, Switzerland, US, UK and the Balearic Islands.
• Attractive staff discounts across Experimental venues (cocktail bars, wine bars and restaurants).
• Corporate events.

Requisiti

Minimum 3 years experience in a similar role; well-groomed with strong service mindset and interpersonal skills; attention to detail, team spirit and initiative; experience in hotel reception (preferably high-end); proficiency in Microsoft Office (Opera knowledge a plus); fluent in Italian and English; availability and flexibility.