Operations Manager
Con Esperienza

Descrizione della Posizione Lavorativa

We are looking for a personable and experienced Operations Manager to join the senior management team and support the General Manager in running the day-to-day operations. The role focuses on building and motivating a positive team culture, maintaining brand standards and policies, and delivering excellent guest experiences.

About Generator: Generator is a global lifestyle hospitality brand born in London with properties across Europe and the US. Recognised among Fast Company’s Top 50 Most Innovative Companies, Generator is backed by Brookfield and is entering a new growth phase, with people and culture at the centre of its plans.

About Generator Venice: Located on the Giudecca waterfront a short vaporetto ride from Piazza San Marco, Generator Venice occupies a converted warehouse that blends historic character with contemporary design. The property features mosaic floors, a glass chandelier, a large stone fireplace and varied public spaces around the bar and café. Rooms offer views of gardens, the Lido, the Grand Canal or San Marco.

Key responsibilities

• Support the General Manager across all departments and act as deputy in their absence.
• Lead, develop and implement a regular programme of creative, revenue-driving events and initiatives within the hostel.
• Work with the GM and HQ to evolve and expand the property’s F&B offerings for internal and external guests, ensuring efforts are on-brand and generate revenue.
• Help the team deliver the budgeted P&L and be commercially proactive in identifying new revenue streams.
• Control payroll and departmental costs by understanding market conditions, forecasts and business on the books.
• Ensure comprehensive knowledge of and compliance with statutory local legislation and regulation, in particular Health & Safety, employment law and Fire Safety.
• Deliver compliant site-level HR support and cultivate relationships with local influencers and contacts.
• Manage the property’s atmosphere so that social spaces reflect the Generator brand and culture.
• Communicate clearly at all levels so the wider team understands company goals and is motivated to achieve them.

These points are not exhaustive; other reasonable duties may be required.

What’s in your DNA

• Good communication skills with the ability to engage at all levels.
• Hands-on attitude with strong attention to detail.
• Commercial awareness and a proven ability to spot business opportunities.
• You must be eligible to work in the EU to be considered for this role.

Your experience

• At least 2 years’ experience in a similar hospitality operations role.
• Knowledgeable of the local markets.

Required language

English (applications to be submitted in English).

Employee benefits

• Birthday day off in addition to annual holiday allocation.
• Employee Bounty Program — opportunities to earn up to £1,000 for new hire referrals with no cap on referrals.
• Company contribution towards gym membership fees for eligible employees.
• Ideas Award — quarterly award that doubles pay for one month for the most valuable suggestion.
• Employer-funded life assurance at two times base salary (death-in-service lump sum).
• Employer-funded income protection covering 50% of base salary for prolonged incapacity.
• Two free nights’ accommodation across any hostels (subject to availability).
• Reduced room rates for staff and friends & family across Generator locations.
• Social events and celebrations calendar, employee recognition schemes and online learning tools.

If you think this role suits you, please send your application in English. For questions, call us or visit www.staygenerator.com and our social media pages. We look forward to hearing from you — join us and help achieve our vision!

Requisiti

Eligible to work in the EU; minimum 2 years' experience in a similar hospitality role; knowledge of local markets; proficiency in English.