Chef de Rang
Junior / Apprendista

The Excelsior, a Luxury Collection Hotel, Florence's logo

The Excelsior, a Luxury Collection Hotel, Florence

Firenze, Firenze, Toscana, Italia

Di persona

Contratto a tempo indeterminato

Hospitality

Descrizione della Posizione Lavorativa

Position summary

Our role goes beyond serving food: we aim to create a memorable, unique experience for guests, with food and beverages supporting that experience. As a Guest Service Expert you will take initiative and provide a wide variety of services to ensure guests enjoy their meal — from setting tables and coordinating with the kitchen to interacting with and serving guests and keeping work areas and supplies clean. You will make every customer interaction feel like part of the overall experience.

Key responsibilities and expectations

  • Set and prepare tables and service areas for guest dining.
  • Communicate effectively with kitchen colleagues to coordinate orders and timing.
  • Interact with guests, take and serve orders, and ensure a high level of guest satisfaction.
  • Maintain cleanliness and organization of workstations and supplies.
  • Follow company policies, safety procedures and quality standards at all times.
  • Maintain a professional uniform, personal appearance and communication style.

Physical and operational demands: be on your feet and moving (standing, sitting or walking for extended periods) and able to work on sloping, uneven or slippery surfaces. You will read and visually verify menu information, and perform hands-on tasks such as moving, lifting, carrying, pushing, pulling and placing objects up to 25 pounds unaided and up to 50 pounds with assistance. Tasks may require reaching overhead and below the knees, bending, twisting, pulling and stooping.

Preferred qualifications

  • Education: High school diploma or G.E.D. equivalent.
  • Related work experience: Less than 1 year of related experience.
  • Supervisory experience: None required.
  • License/certification: None required.

Language requirement: Italian is required.

Marriott International is an equal opportunity employer committed to creating an inclusive environment where associates’ diverse backgrounds are valued. The Luxury Collection brand comprises over 120 properties worldwide and celebrates authentic, destination-driven experiences. If you appreciate storytelling, local heritage and delivering personalized, anticipatory hospitality, we invite you to join our global team and contribute to creating treasured memories for guests.

Requisiti

High school diploma or G.E.D.; less than 1 year of related work experience; no supervisory experience; no license/certification required; Italian language required; ability to stand and move for extended periods and lift up to 25 lbs unaided (50 lbs with assistance).

Competenze richieste

  • Competenze professionali
  • Table setting Food & beverage service Menu handling Cleaning and sanitation Kitchen communication
  • Competenze trasversali
  • Initiative Guest service Communication Teamwork Professional appearance