Receptionist day night shifts
Junior / Apprendista
Hotel de la Ville
Monza e Brianza, Lombardia, Italia
Di persona
Contratto a tempo indeterminato
Hospitality
Descrizione della Posizione Lavorativa
This position includes a mix of daytime and overnight shifts and requires flexibility to work rotations that include nights, weekends and holidays. You will perform both front-desk duties during the day and independent overnight responsibilities during night shifts.
Day shift duties: welcome and assist guests, manage check-ins and check-outs, handle reservations, coordinate guest requests, provide local recommendations and resolve standard issues to ensure a smooth stay.
Night shift duties: act as the main contact on site overnight, manage late arrivals, solve guest problems autonomously, handle emergencies, and carry out the Night Audit to reconcile the day's financial activity. You will also help maintain a secure environment and prepare the lobby for the morning service.
- Manage guest arrivals and departures, reservations and messages
- Perform cash and card transactions accurately and keep guest records up to date
- Use the Property Management System and multi-line phone systems
- Handle emergencies and escalate when necessary
About you
- Languages: Italian and English required; German, French and Spanish are a plus
- Excellent communication and customer service skills; calm and professional under pressure
- Comfortable with PMS, Microsoft Excel/Outlook and multi-line phone systems
- Ability to multitask (phone, desk guest, emails) and strong attention to detail for transactions and records
- Problem-solving attitude and willingness to work a rotating schedule including nights
- Professional appearance and adherence to grooming standards
About the company
Hotel de la Ville in Monza is a luxurious four-star property, part of Small Luxury Hotels of the World, featuring the award-winning Derby Grill and an elegant annex, La Villa. Situated near the Villa Reale and the park of the Royal Palace of Monza, the hotel is approximately 16 km from Milano Centrale station.
Benefits
- Possibility to use staff accommodation
- Department: Reception