Receptionist with night shifts
Junior / Apprendista
Hotel de la Ville
Monza e Brianza, Lombardia, Italia
Di persona
Contratto a tempo indeterminato
Hospitality
Descrizione della Posizione Lavorativa
Role overview
This position alternates between day shifts and night shifts, covering both the hotel’s daytime front desk operations and the overnight reception responsibilities.
Day shift duties
As a daytime receptionist you will be the welcoming face for guests: manage check-ins and check-outs, handle reservations, coordinate guest requests, provide local recommendations and resolve issues with a professional and solution-focused approach.
Night shift duties
As a night receptionist you will be the main contact for guests during the night, taking care of late check-ins, independently solving guest problems, attending emergencies and carrying out the Night Audit to reconcile the day’s financial transactions. You will also ensure the hotel’s safety and leave the lobby ready for the morning.
About the position
- Department: Reception
- Shift pattern: rotating day and night shifts, including weekends and holidays
Candidate profile
We are looking for people with strong communication and customer service skills, able to remain calm under pressure, multitask efficiently and pay attention to detail when handling payments and guest records. Professional grooming and adherence to the hotel’s dress code are required.
Languages
Italian and English are required. Knowledge of German, French or Spanish is a plus.
Benefits
Possibility of staff accommodation.