Descrizione della Posizione Lavorativa

Your mission: as a Front Office Host you are the first friendly face guests meet and the personality they remember after their stay. You set the tone on arrival, turn check-ins into warm conversations and move smoothly between the desk and the lobby to create an energetic, welcoming environment.

Key responsibilities include:

• Greet guests with genuine warmth and create a positive atmosphere from the moment they enter
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and lively
• Provide local recommendations and connect guests with events, restaurants and experiences
• Support bookings for activities, restaurants and related services
• Share guest feedback and insights with the team to enhance future stays
• Work closely with Housekeeping, Food & Beverage and Maintenance to ensure smooth operations
• Represent TSH by promoting outlets and identifying upsell opportunities

Who we are: TSH is a creative, rule-breaking hospitality concept combining hotel stays, student accommodation, coworking, gyms, events, rooftop bars and food & drink spaces. Operating across Europe with rapid expansion plans, we offer a community-driven environment where people can work, live, learn and socialise.

What we expect from you:

• 1–3 years of experience in hospitality or a similar guest-facing role
• An energetic, welcoming attitude that makes guests feel at home
• Ability to multitask while maintaining a friendly demeanour
• A proactive mindset and a passion for turning small moments into memorable ones
• Confidence using digital tools such as PMS, kiosks and guest messaging apps
• Clear communication in English and Italian
• Team-oriented approach and the ability to stay calm during busy periods

We value authenticity and inclusion: everyone is welcome regardless of nationality, gender, age, sexual orientation, religion or culture.

Benefits

• Work in a dynamic, multinational and innovative company
• Be part of a Certified B Corp® that balances profit with positive impact
• Opportunities for learning, growth and internal progression
• Attractive discounts across TSH properties in Europe for you, your friends and family
• A lively workplace with events, supportive colleagues and additional salary/benefit perks

Requisiti

1–3 years of experience in hospitality or a similar guest-facing role; energetic and welcoming attitude; ability to multitask; confident with digital tools (PMS, kiosks, messaging apps); fluent in English and Italian; team player able to perform in busy periods.